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Technical Support L3 Job Opening In New Delhi – Now Hiring Infomatic Solutions


Job description

Working Days -

Fixed 5 Days (Rotational shift)
Timings:

- 10:00 am to 07:00 pm PST (US Night Shift).
Experience:

Minimum 8+ years

Responsibilities
Providing technical support services to customers and internal staff.
Analyzing and troubleshooting hardware and software issues.
Resolving complex problems related to applications, networks, and systems.
Installing, configuring, and maintaining Windows, Linux, and Mac OS.
Identifying, diagnosing, and resolving network and system issues.
Performing system backups and restores.
Monitoring system performance and troubleshooting system errors.
Ensuring customer satisfaction by providing prompt and courteous service.

Candidate Requirements:
▪ Must be aware of Microsoft technologies such as AD, DNS, DHCP, IIS, FTP, Terminal Server, and application servers.
▪ Must know common networking concepts like IP addressing, VPN, Wi-Fi, LAN, MAN, WAN, SSH, Telnet, Firewall, Printer, etc.
▪ Must know Troubleshooting laptops, desktops, printers, and other hardware.

Should be aware of backup & restore technologies, Types of backups, online & offline backup, Server & Client patching, patch management, Windows update, upgrade & downgrade, Software upgrade & downgrade, etc.
▪ Should be aware of system monitor, network monitor, Remote access management, generating & managing reports, MDM Reports, inventory report, A/V reports, Risk intelligence reports, etc.
▪ Should know IT processes, Ticket management, and SolarWinds console management.

Remote management tool, etc.
▪ Knowledge of network technologies (i.e., routers, switches, network, and routing protocols, DNS/DHCP)
▪ Knowledge & experience of troubleshooting for O365 admin, SharePoint, Teams, OneDrive, Azure AD.

For desktop experience with Outlook, Excel, Teams, and mapped drives, Windows 10/11.

Company Benefits :
 5 days working – Rotational week off.
 Salary credited on the 3rd of every month.
 Health Insurance.
 Accidental Insurance.
 Life Insurance.
 Gratuity.
 ESIC and Provident Fund (eligible employees).
 Initial one-month free accommodation for outstation employees.
 Night Cab Drop-off facility (on request-subsidize cost).
 Work training programs.
 Rewards C: Recognition vouchers.
 Team outings.
 Annual get-togethers and many more.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in New Delhi, India, highlighting market share and opportunities for professionals in Technical Support roles.

137921 Jobs in India
137921
4842 Jobs in New Delhi
4842
Download Technical Support Jobs Trends in New Delhi and India

Are You Looking for Technical Support L3 Job?

Great news! is currently hiring and seeking a Technical Support L3 to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Infomatic Solutions adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Technical Support L3 Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in New Delhi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support L3?

Key qualifications for Technical Support L3 typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Technical Support L3 Job Success

Infomatic Solutions interview tips for Technical Support L3

Here are some tips to help you prepare for and ace your Technical Support L3 job interview:

Before the Interview:

Research: Learn about the Infomatic Solutions's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support L3 interview at Infomatic Solutions, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Infomatic Solutions's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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