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Technical Support Specialist Job Opening In India, India – Now Hiring BeFiSc


Job description

About the Company:

BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals.

Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and E-commerce enterprises to bolster their security protocols during customer onboarding procedures.

Headquartered in India, our team comprises visionary entrepreneurs and adept developers united in the mission to foster a fraud-free digital landscape in India, establishing a robust and secure digital financial infrastructure.

Job Description: We are looking for a dedicated Tech Support Specialist to handle client queries and minimize escalation rates.

The ideal candidate will have past experience in addressing API-related queries and a strong background in client communication and technical problem-solving.

Key Responsibilities:

- Respond promptly to client inquiries, ensuring high-quality service and resolution of issues.
- Troubleshoot and resolve technical problems related to APIs and other system integrations.
- Collaborate with cross-functional teams to escalate and resolve complex client issues as needed.
- Document client interactions and maintain an accurate record of issue resolutions.
- Proactively identify areas for improvement in support processes to reduce escalation rates.
- Educate clients on best practices and assist them in optimizing their use of the company’s solutions.

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Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Proven experience in a client-facing tech support role, preferably handling API-related queries.
- Strong understanding of API structures, data formats (e.g., JSON, XML), and integration troubleshooting.
- Excellent problem-solving skills and the ability to explain technical concepts in layman's terms.
- Exceptional verbal and written communication skills.
- Ability to work collaboratively with teams and adapt to a fast-paced environment.

Preferred Skills:

- Experience with customer service tools and platforms.
- Familiarity with KYC processes, digital identity solutions, or related Fintech support experience is an advantage.
- Basic coding or scripting knowledge (e.g., Python) is beneficial.

What We Offer:

- A collaborative and innovative work environment.
- Opportunities for professional growth and skill development.
- Competitive compensation and benefits package.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in India, India, highlighting market share and opportunities for professionals in Technical Support roles.

133145 Jobs in India
133145
10065 Jobs in India
10065
Download Technical Support Jobs Trends in India and India

Are You Looking for Technical Support Specialist Job?

Great news! is currently hiring and seeking a Technical Support Specialist to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at BeFiSc adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Technical Support Specialist Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Specialist?

Key qualifications for Technical Support Specialist typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Support Specialist?

To improve your chances of getting hired for Technical Support Specialist, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Support Specialist Job Success

BeFiSc interview tips for Technical Support Specialist

Here are some tips to help you prepare for and ace your Technical Support Specialist job interview:

Before the Interview:

Research: Learn about the BeFiSc's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Specialist interview at BeFiSc, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the BeFiSc's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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