Urgent! Technical Support Specialist, Level 3 Job Opening In Kochi – Now Hiring SOTI
SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.
“SOTI does not charge any fees at any stage of the recruitment process.
You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers.
SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.” Job Responsibility o Provide technical support for SOTI’s software products o Work in 24x7 Shifts to support our customers globally o Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution o Engage your leads as and when required o Use various devices to reproduce customer environments to troubleshoot issues further o Endeavor to respond to all customer requests promptly while improving customer experience Communication Skills o Good communication, documentation, and soft skills o Linear and logical approach towards the issue o Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results-oriented) o Able to plan, prioritize and organize workload, consistently working within service standards and agreed-on objectives o Ability to communicate technical issues clearly in person, on the telephone, and in written documents o Strong customer focus and ability to manage client expectations o Excellent communicator and must show resourcefulness in providing timely and effective solution Technical Competency Minimum experience of 4-8 years with good exposure in customer handling different software products.
Previous knowledge of Windows 10, Windows Server 2012 R2/2016, and other technologies (i.e. SQL/Virtual servers) MDM topics MDM Architecture Android 0 touch enrollment & its Working Apple 0 touch enrollment & its Working What is Samsung Knox What is Stage Programmer VPP (Volume purchase program) ABM (apple business manager) Auto Pilot Supervised device.
How to make iOS device supervised.
Usage of apple configurator.
Steps to collect ADB logs from the devices.
Non-MDM Topics In depth Knowledge of Wireless Networking (LAN, WAN, SWITCH, Router, Load Balancer, NAT, Bridging, DORA process), Active Sync, Certificate Services, LDAP Services, DNS and Network Access Control is essential In depth Knowledge of AD/LDAP and exchange environments.
In depth Knowledge of Monitoring, Server backup and networking tools, and best practices Hands-on with basic tools to check network performance.
Hands-on server experience in creating/modifying/deleting users.
Hands-on understanding of commands like TELNET, NETSTAT, NSLOOKUP, PING, TRACERT, etc.
which helps to perform basic network troubleshooting.
Hand-on collecting and reading wire-shark logs.
Extensive knowledge of Various IP classes and the difference between Public and Private IP.
Understanding of system files like Hosts, and Windows Registry.
Understanding of Well-known ports and Custom ports.
Understanding of Digital certificates like SSL/TLS/Cipher Suite, Wild card certificates.
Qualification B.Tech, BE, BCA (or equivalent) with 4-8 Years of Work Exp in Tech.
Support Shift Timings 24*7 Language English (Excellent Verbal and Written) Working days per week 5 Days #LI-AS2 If you want to bring your ideas to life, apply at SOTI today.
Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies.
In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.
SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable.
With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime.
Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices.
With SOTI’s world-class support, enterprises can take mobility to endless possibilities.
For more information, visit soti.net.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Kochi, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Kochi, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 133149 jobs in India and 867 jobs in Kochi. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! SOTI is currently hiring and seeking a Technical Support Specialist, Level 3 to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Support Specialist, Level 3 Jobs Kochi.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SOTI adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Specialist, Level 3 Jobs India varies, but the pay scale is rated "Standard" in Kochi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Specialist, Level 3 typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Technical Support Specialist, Level 3, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Support Specialist, Level 3 interview at SOTI, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SOTI's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Technical Support Specialist, Level 3 is easy with India Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!
