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Technical Support Specialist – Logistics Solutions Job Opening In Thiruvananthapuram – Now Hiring CONNECTING 2 WORK


Job description

Responsibilities:

– Support users with logistics solutions platforms similar to CargoWise and Flexport, resolving technical issues via ticketing, chat, email, or phone using systems like Jira or Freshdesk.


– Assist with integrations (e.g., APIs, EDI) and optimize workflows for logistics platforms.


– Train users on logistics solutions platforms and create training materials.


– Collaborate with logistics and IT teams to ensure compliance and data accuracy.


– Communicate effectively with users, providing clear written and verbal support in English.


Qualifications:


– 2–3 years of experience supporting users of logistics solutions platforms similar to CargoWise (e.g., enterprise-level freight forwarding or supply chain systems) in a logistics or freight forwarding environment.


– 2+ years in customer/technical support, with experience supporting users on logistics solutions platforms like Flexport (e.g., Freightos or other transportation management systems).


– Proven experience using ticketing systems like Jira or Freshdesk to manage and resolve support requests.


– Strong understanding of logistics processes (e.g., customs, freight forwarding, shipment tracking).


– Familiarity with APIs, XML, EDI, or help desk software; certification in a logistics platform is a plus.


– Excellent written and spoken English communication skills for clear, professional interactions with users and teams.


– Strong problem-solving skills and a customer-centric approach.


– Willingness to work from our Cochin office.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Thiruvananthapuram, India, highlighting market share and opportunities for professionals in Technical Support roles.

133149 Jobs in India
133149
1049 Jobs in Thiruvananthapuram
1049
Download Technical Support Jobs Trends in Thiruvananthapuram and India

Are You Looking for Technical Support Specialist – Logistics Solutions Job?

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