Urgent! Technical Support Specialist Job Opening In Rajkot – Now Hiring NIKSUN
Job Title: Junior Engineer, Technical Support, tier 2
NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed.
The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.
Key responsibilities:
Respond to customer incidents through conducting preliminary assessment to product or system issues.
Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources.
With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions.
You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency.
Also, you should have a good understanding of different hardware components: processing, networking, storage.
NIKSUN Cloud Support engineer is a customer facing role on which you
Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
Maintain updates flowing to customers regarding incident resolution efforts at all times.
NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.
Requirements:
Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
Must have 1 year of experience testing and maintaining software products.
Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
Experience in providing technical support to Global clients.
Excellent problem-solving and communication skills.
Ability to provide step-by-step technical help, both written and verbal.
Hands-on experience with Windows/Linux OS environments.
Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.
Looking for immediate joiners
Required Skills and traits:
Experience providing technical support to Global clients
Excellent problem solving and communication skills.
NIKSUN encourages teamwork, collaboration, and knowledge sharing.
Mentor other team members and push the team for success.
Professional Requirements:
Bachelor’s Degree in computer science or equivalent software engineering discipline.
Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Rajkot, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Rajkot, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 121769 jobs in India and 834 jobs in Rajkot. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! NIKSUN is currently hiring and seeking a Technical Support Specialist to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Support Specialist Jobs Rajkot.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NIKSUN adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Specialist Jobs India varies, but the pay scale is rated "Standard" in Rajkot. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Specialist typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Support Specialist interview at NIKSUN, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NIKSUN's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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