Urgent! Technical Support - System Integration Job Opening In India, India – Now Hiring Survey2connect Private Limited
<p><p><b>Job Description : Tech Support cum Integration Lead</b><br/><br/><b>Experience : </b> 6+ Years<br/><br/><b>Location : </b> Noida/Erode<br/><br/>At Xebo, were building the future of Experience Management - powered by AI.
Our platform helps enterprises continuously listen to employees, customers, and partners, make sense of feedback using cutting-edge machine learning, and close experience gaps with data-driven, real- time action.<br/><br/>Whether its employee retention or customer loyalty, Xebo helps leaders unlock insights and drive impact at scale.
If you're excited by the intersection of AI, analytics, and human experiences, youll thrive with us.<br/><br/><b>Role Overview : </b></p><p><br/></p><p>We are looking for a Tech Support & Integration Lead who will serve as the technical backbone for our customers - managing escalated support issues, leading product integrations, and collaborating closely with engineering and product teams.
This is a client-facing, hands-on role requiring both strong technical acumen and excellent communication skills.<br/><br/><b>Key Responsibilities : </b></p><p><br/></p><p>- Lead technical support operations by resolving high-priority escalations and providing hands-on problem resolution.</p><p><br/>- Own and manage end-to-end product integrations with client systems (APIs, Webhooks, SSO, CRMs, etc.).<br/><br/>- Act as a technical liaison between clients, Customer Success Managers, and internal product/engineering teams.<br/><br/>- Create and maintain technical documentation, SOPs, and integration guides.<br/><br/>- Perform root cause analysis and suggest product/feature improvements based on client issues and recurring feedback.<br/><br/>- Build and scale internal tools or scripts to automate repetitive support tasks or diagnostics.<br/><br/>- Lead and mentor junior support engineers and help improve internal processes and turnaround time.<br/><br/>- Ensure SLAs, quality benchmarks, and customer satisfaction targets are consistently met.<br/><br/>- Visit international clients and provide on-premise support as and when required.<br/><br/><b>Required Skills & Qualifications : </b></p><p><br/></p><p>- 6+ years of experience in technical support, solutions engineering, or integration engineering within a B2B SaaS or enterprise tech environment.<br/><br/>Strong working knowledge of : <br/><br/>- APIs (REST/JSON)<br/><br/>- Authentication protocols (OAuth, SSO, SAML)<br/><br/>- Web technologies (React, Angular, Node, Webhooks)<br/><br/>- SQL/NoSQL Databases (MongoDB, Postgres), troubleshooting performance issues<br/><br/>- Streaming platform (Kafka)<br/><br/>- Experience integrating SaaS platforms with third-party systems (CRMs, HRMS, ERPs, etc.).<br/><br/>- Familiarity with tools like Postman, Swagger, Log analysers, and monitoring platforms.<br/><br/>- Comfortable debugging client issues using logs, dev tools, or API requests.<br/><br/>- Excellent communication skills - able to explain complex technical issues in simple terms, participate in client discussions to understand their requirements and propose solutions.<br/><br/>- Proven experience working with global clients and cross-functional teams.<br/><br/>- Willing to work in flexible hours, could be 10 am-7 pm or 1 pm-10 pm.<br/><br/>- Bachelor's degree in Computer Science, Engineering, or related field.<br/><br/><b>Good to Have :</b></p><p><br/></p><p>- Prior experience in AI/ML, or Experience Automation platforms.<br/><br/>- Familiarity with ticketing systems (e.g., Zendesk, Freshdesk) and project tools (e.g., Jira, Confluence).<br/><br/>- Exposure to scripting (Python, Bash) for internal automation.</p><br/></p> (ref:hirist.tech)
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in India, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in India, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 121753 jobs in India and 9533 jobs in India. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Survey2connect Private Limited is currently hiring and seeking a Technical Support System Integration to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Survey2connect Private Limited adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support System Integration Jobs India varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support System Integration typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Support System Integration interview at Survey2connect Private Limited, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Survey2connect Private Limited's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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