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Urgent! Telecom Engineer- Genesys Cloud & Avaya Job Opening In India, India – Now Hiring TP
Mandatory Technical Skills:
- Experience administrating and supporting Genesys Cloud.
- Exp in Inbound and outbound Call management on Genesys Cloud
- Support and administration of Genesys Cloud that includes Move, Add, Change and delete administration of Users, Queues, Skills, call flow, roles and permissions.
- Experience in understand and building flows within Genesys Cloud Architect
- Good knowledge of Voice Networking, VOIP, and Contact center Technology, Application Networking, Voice Gateways, Gatekeepers, H323, IP Telephony etc.
- Understanding & hands on experience of SIP Protocols, Avaya SBC
- Experience of Avaya Voice Platform will be an added advantage.
- Should have good troubleshooting and analytical skills.
- Advanced IT-knowledge
- Social competence and pronounced communication skills.
- Independent working style and high commitment
Roles & Responsibilities:
- Provide support coverage for multiple locations during designated shifts including night shift as needed.
- Work in resolving tickets, outages and reported problems.
- Participates and leads in Incident Management calls related to enterprise VoIP network infrastructure, troubleshoot, and provides evidence as required.
- Create, Maintain, and Report on the Call Management System (ACD) including Call Vectors and Scripts.
- Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.
- Troubleshoot and resolve customer requests, issues in line with customer agreements with agreed timelines.
- Maintain and update voice network diagrams and vendor information for voice network devices Performs Root Cause Analysis
- Should have focus on Change Management, Incident management, Problem Management.
- Monitor health and performance to ensure continued, uninterrupted operation of the telephony systems.
- Call Flow Design in interaction (ACD, CTI, IVR) for GENESYS Pure Cloud
- Carrier Service Number Management
- Responsible for ensuring the operational readiness of the IT and ACD networks via monitoring systems and UHDs
- Extended fault processing (equivalent to 2nd level support of manufacturers) of IT and ACD networks via monitoring systems and UHD, ensuring availability of systems
- Comply with the ratios/objectives established in the service (KPI, SLA, SolveIT)
Educational Background:
- Bachelor's Degree in IT / Computer Studies or Engineering & Management or similar education
- Certification ITIL V3 Foundation
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Unlock Your Telecom Engineer Potential: Insight & Career Growth Guide
Real-time Telecom Engineer Jobs Trends in India, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Telecom Engineer in India, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 552767 jobs in India and 37532 jobs in India. This comprehensive analysis highlights market share and opportunities for professionals in Telecom Engineer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! TP is currently hiring and seeking a Telecom Engineer Genesys Cloud & Avaya to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TP adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Telecom Engineer Genesys Cloud & Avaya Jobs India varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Telecom Engineer Genesys Cloud & Avaya typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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