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Urgent! Telephony Engineer Job Opening In Ahmedabad – Now Hiring TELUS Digital
Description:
Senior Telephony Engineer is responsible for design and planning for the telephony solutions.
Collaborate with other IT teams to integrate telephony systems into the overall IT infrastructure.
Conduct research on emerging telephony technologies and recommend improvements.
Provides technical assistance by attending to telephony-related issues and concerns, if required.
Roles and Responsibilities:
In charge of the stability of TELUS International’s global telephony operations.
Manages and supports the Global Telephony Operations in which the sole objective is to ensure the continuous availability and reliability of the TI Telephony system
Manages and resolves telephony P1/P2 incidents and outages
Provide assistance on P3 multi-user incidents, if required
Design and plan the company’s telephony infrastructure, monitoring and maintaining the health of telephony systems to ensure uninterrupted and high-quality voice communication
Perform in-depth analysis of telephony requirements and documents them for new customer launches and complex changes
Collaborate with other technology teams to integrate telephony systems with other enterprise applications and systems, ensuring seamless communication across platforms
Conduct capacity planning to anticipate and accommodate the organization’s growing telecommunications needs, ensuring scalability and performance optimization; define budget to support organic growth, new clients and integration of newly acquired companies
Maintain accurate documentation of telephony configurations, procedures and troubleshooting steps
Perform peer reviews and approval on the method of procedures for changes to be implemented by Telephony Administrators, ensuring consistency with the architecture frameworks.
Engage telephony vendors to negotiate contracts, manage service level agreements and stay informed about emerging telephony technologies
Act as a third point of contact to provide technical expertise and support related to telephony infrastructure to other technology stack teams
Act as backup lead/manager when the need arises.
Support pre-sales requirements and participate in budgetary exercises.
Specific Qualifications:
Proficiency in voice over IP (VOIP) and SIP technology (Oracle SBC).
Knowledge in presales processes and activities
Proficiency in installation, configuration, administration and support
Experience with design and implementation of ACD systems, voicemail systems, and other telephony services.
Experience in handling Voice recordings, dialers, CTI servers and other adjuncts systems
Working knowledge of I.T. requirements/demands in call center operations and organization, particularly in the area of operations support.
Knowledgeable in Cisco data networking
Experienced in pre-sales and financial planning activities.
Experience and Education:
Bachelor’s Degree in ECE, Computer Science, Information Technology, or any IT / Computer-related course
Hands-on experience in telephony services such as Avaya, Sinch, Five9, Genesys and any dialer solution is an advantage.
10 years of experience in telecom systems (with 5 years minimum managing/administering SBC (Session Border Controller)
Experience in overseeing a team or group of IT professionals
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Unlock Your Telephony Engineer Potential: Insight & Career Growth Guide
Real-time Telephony Engineer Jobs Trends in Ahmedabad, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Telephony Engineer in Ahmedabad, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 589171 jobs in India and 5220 jobs in Ahmedabad. This comprehensive analysis highlights market share and opportunities for professionals in Telephony Engineer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! TELUS Digital is currently hiring and seeking a Telephony Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Telephony Engineer Jobs Ahmedabad.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TELUS Digital adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Telephony Engineer Jobs India varies, but the pay scale is rated "Standard" in Ahmedabad. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Telephony Engineer typically include Communications Equipment Operators and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Telephony Engineer interview at TELUS Digital, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TELUS Digital's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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