Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Telephony Engineer.
India Jobs Expertini

Urgent! Telephony Engineer Job Opening In Ahmedabad – Now Hiring TELUS Digital



Job description

Description:
Senior Telephony Engineer is responsible for design and planning for the telephony solutions.

Collaborate with other IT teams to integrate telephony systems into the overall IT infrastructure.

Conduct research on emerging telephony technologies and recommend improvements.

Provides technical assistance by attending to telephony-related issues and concerns, if required.
Roles and Responsibilities:
In charge of the stability of TELUS International’s global telephony operations.

Manages and supports the Global Telephony Operations in which the sole objective is to ensure the continuous availability and reliability of the TI Telephony system
Manages and resolves telephony P1/P2 incidents and outages
Provide assistance on P3 multi-user incidents, if required
Design and plan the company’s telephony infrastructure, monitoring and maintaining the health of telephony systems to ensure uninterrupted and high-quality voice communication
Perform in-depth analysis of telephony requirements and documents them for new customer launches and complex changes
Collaborate with other technology teams to integrate telephony systems with other enterprise applications and systems, ensuring seamless communication across platforms
Conduct capacity planning to anticipate and accommodate the organization’s growing telecommunications needs, ensuring scalability and performance optimization; define budget to support organic growth, new clients and integration of newly acquired companies
Maintain accurate documentation of telephony configurations, procedures and troubleshooting steps
Perform peer reviews and approval on the method of procedures for changes to be implemented by Telephony Administrators, ensuring consistency with the architecture frameworks.
Engage telephony vendors to negotiate contracts, manage service level agreements and stay informed about emerging telephony technologies
Act as a third point of contact to provide technical expertise and support related to telephony infrastructure to other technology stack teams
Act as backup lead/manager when the need arises.
Support pre-sales requirements and participate in budgetary exercises.
Specific Qualifications:
Proficiency in voice over IP (VOIP) and SIP technology (Oracle SBC).
Knowledge in presales processes and activities
Proficiency in installation, configuration, administration and support
Experience with design and implementation of ACD systems, voicemail systems, and other telephony services.
Experience in handling Voice recordings, dialers, CTI servers and other adjuncts systems
Working knowledge of I.T. requirements/demands in call center operations and organization, particularly in the area of operations support.
Knowledgeable in Cisco data networking
Experienced in pre-sales and financial planning activities.
Experience and Education:
Bachelor’s Degree in ECE, Computer Science, Information Technology, or any IT / Computer-related course
Hands-on experience in telephony services such as Avaya, Sinch, Five9, Genesys and any dialer solution is an advantage.
10 years of experience in telecom systems (with 5 years minimum managing/administering SBC (Session Border Controller)
Experience in overseeing a team or group of IT professionals


Required Skill Profession

Communications Equipment Operators



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Telephony Engineer Potential: Insight & Career Growth Guide