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Telephony Engineer Job Opening In Odhav – Now Hiring TELUS Digital


Job description

Description:

Senior Telephony Engineer is responsible for design and planning for the telephony solutions.

Collaborate with other IT teams to integrate telephony systems into the overall IT infrastructure.

Conduct research on emerging telephony technologies and recommend improvements.

Provides technical assistance by attending to telephony-related issues and concerns, if required.


Roles and Responsibilities:

  • In charge of the stability of TELUS International’s global telephony operations.

    Manages and supports the Global Telephony Operations in which the sole objective is to ensure the continuous availability and reliability of the TI Telephony system
  • Manages and resolves telephony P1/P2 incidents and outages
  • Provide assistance on P3 multi-user incidents, if required
  • Design and plan the company’s telephony infrastructure, monitoring and maintaining the health of telephony systems to ensure uninterrupted and high-quality voice communication
  • Perform in-depth analysis of telephony requirements and documents them for new customer launches and complex changes
  • Collaborate with other technology teams to integrate telephony systems with other enterprise applications and systems, ensuring seamless communication across platforms
  • Conduct capacity planning to anticipate and accommodate the organization’s growing telecommunications needs, ensuring scalability and performance optimization;
    define budget to support organic growth, new clients and integration of newly acquired companies
  • Maintain accurate documentation of telephony configurations, procedures and troubleshooting steps
  • Perform peer reviews and approval on the method of procedures for changes to be implemented by Telephony Administrators, ensuring consistency with the architecture frameworks.
  • Engage telephony vendors to negotiate contracts, manage service level agreements and stay informed about emerging telephony technologies
  • Act as a third point of contact to provide technical expertise and support related to telephony infrastructure to other technology stack teams
  • Act as backup lead/manager when the need arises.
  • Support pre-sales requirements and participate in budgetary exercises.


Specific Qualifications:

  • Proficiency in voice over IP (VOIP) and SIP technology (Oracle SBC).
  • Knowledge in presales processes and activities
  • Proficiency in installation, configuration, administration and support
  • Experience with design and implementation of ACD systems, voicemail systems, and other telephony services.
  • Experience in handling Voice recordings, dialers, CTI servers and other adjuncts systems
  • Working knowledge of I.T. requirements/demands in call center operations and organization, particularly in the area of operations support.
  • Knowledgeable in Cisco data networking
  • Experienced in pre-sales and financial planning activities.


Experience and Education:

  • Bachelor’s Degree in ECE, Computer Science, Information Technology, or any IT / Computer-related course
  • Hands-on experience in telephony services such as Avaya, Sinch, Five9, Genesys and any dialer solution is an advantage.
  • 10 years of experience in telecom systems (with 5 years minimum managing/administering SBC (Session Border Controller)
  • Experience in overseeing a team or group of IT professionals

Required Skill Profession

Communications Equipment Operators


  • Job Details

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Unlock Your Telephony Engineer Potential: Insight & Career Growth Guide


Real-time Telephony Engineer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Telephony Engineer in Odhav, India, highlighting market share and opportunities for professionals in Telephony Engineer roles.

589175 Jobs in India
589175
912 Jobs in Odhav
912
Download Telephony Engineer Jobs Trends in Odhav and India

Are You Looking for Telephony Engineer Job?

Great news! is currently hiring and seeking a Telephony Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TELUS Digital adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Telephony Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Odhav. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Telephony Engineer?

Key qualifications for Telephony Engineer typically include Communications Equipment Operators and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Telephony Engineer?

To improve your chances of getting hired for Telephony Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Telephony Engineer Job Success

TELUS Digital interview tips for Telephony Engineer

Here are some tips to help you prepare for and ace your Telephony Engineer job interview:

Before the Interview:

Research: Learn about the TELUS Digital's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Telephony Engineer interview at TELUS Digital, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TELUS Digital's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Telephony Engineer Positions

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