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Urgent! Test Engineer Job Opening In Gurugram – Now Hiring Confidential

Test Engineer



Job description

The individual will be involved in the following critical activities:

  • Involved in focused testing involving contact center solutions including call center routing and management, IVR and integrations with other systems.
  • Work closely with CRM and .COM teams to understand routing strategies for optimal customer experience.
  • Work closely with NICE CXOne team and platform and testing call flows.
  • Create and run functional, integration, regression, and ad-hoc, and test cases ; including both positive and negative scenarios.
  • Create detailed, comprehensive, and well-structured test plans for functional, integration and regression testing.
  • Perform integration and functional testing for code delivered by the development team during each sprint.
  • Participate in sprint planning and story creation to identify items that will need to be resolved prior to testing
  • Collaborate with developers, business analysts and project management teams to develop, publish and implement software quality assurance plans along with appropriate KPIs
  • Design and implement test strategy and develop estimates.
  • Provide technical leadership/supervision for the creation, design, execution, documentation and maintenance of test plans and test cases (automated and manual testing)
  • Work closely with onshore and offshore testers to ensure testing deliverables are met
  • Follow standard QA methodologies to ensure the delivery of quality products.
  • Log and report defects and escalate issues
  • Work to meet project schedules, timelines and deadlines.
  • Experience with Test Management tool s (a plus)
  • Support business users in UAT activities for all major and minor releases.
  • Support once a month weekend production validation for all major releases
  • Strong attention to detail
  • Proactive nature, with a strong work ethic and eagerness to take initiative and go the extra mile

The ideal experience and critical competencies for the role include the following:

  • Bachelor s degree in Computer Science or a related technical field
  • 7+ years of experience in software testing or related fields.
  • 3 + years of hand on Quality Assurance experience with a key role in building and enhancing a QA function.
  • 2- 5 years of experience designing, implementing, and supporting cloud contact center solution including call center routing, IVR design and integrations.
  • Strong understanding of contact center technologies including call center routing, IVR and integrations with other systems.
  • Experience supporting NICE CXOne platform , agent flow script, and data capture utilizing Incontact Studio
  • Strong understanding of Call Flows
  • Experience with Integration and Regression testing
  • Experience and knowledge of Agile test management process and methodologies
  • Experience with product development and testing life cycles including test approach and test case reviews.
  • Experience creating and maintaining test suites and cases in Azure Dev O ps Test Plans.
  • Experience in Test Automation using Selenium and /or TOSCA (a plus)
  • Familiar ity with web app/SAAS / Paas software development , Azure Cloud computing sol utions , Dynamics 365 and working knowledge of any Relational Database and DB Queries
  • Professional experience with software lifecycle management / Azure DevOps in a fast-paced software environment
  • The applicant must also have: D efect management experience and Test Life Cycle Management, any period of experience creating and reviewing of Testing Artifacts right from Test Strategy through Test completion report .
  • Must have working knowledge of DevOps Principles and Practices (CI, CD, Continuous Testing, etc.)

 

Role: 

Industry Type: 

Department: 

Employment Type: Full Time, Permanent

Role Category: Quality Assurance and Testing

Education

UG: Any Graduate

PG: Any Postgraduate


Skills Required
Cloud Computing, Project Management, Ivr, Computer Science, Agile, Manual Testing, Functional Testing, Test Cases, Crm


Required Skill Profession

Engineers



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    Unlock Your Test Engineer Potential: Insight & Career Growth Guide


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