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Urgent! Tier 1 Technical Support Engineer Job Opening In Mumbai – Now Hiring Trantor
Shift time:
Rotational 8 hours shift (5 days a week)
Location:
Remote
Job Description:
As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users.
You will be responsible for troubleshooting common platform issues, diagnosing basic application and infrastructure errors, escalating unresolved problems to higher-tier support, and ensuring timely resolutions.
Responsibilities:
Serve as the first point of contact for technical support, handling incoming incidents and service requests via chat, email, or phone.
Troubleshoot basic issues related to the platform, including application errors (Flutter, Python), login issues, feature access, and minor infrastructure issues (AWS).
Resolve common user problems within established SLAs (P1: 1 hour, P2: 4 hours).
Provide basic troubleshooting for application and infrastructure issues and escalate unresolved issues to L2 engineers.
Monitor system alerts and logs for known issues and provide proactive notifications to users when necessary.
Document each incident, troubleshooting process, and resolution in the service management system.
Participate in shift rotation for 24×7 support coverage, including weekends as required.
Skills Required:
1 - 3 years of experience in technical IT support, preferably in a production environment.
Familiarity with mobile app support (Frontend - Flutter & Backend - Python) and web-based platforms.
Strong understanding of cloud infrastructure (AWS ECS, CloudWatch, DynamoDB).
Knowledge of ticketing systems (Jira, Zendesk, ServiceNow) and handling technical issues.
Strong communication skills and the ability to handle multiple support requests concurrently.
Ability to follow predefined troubleshooting processes and escalate technical issues effectively.
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Unlock Your Tier 1 Potential: Insight & Career Growth Guide
Real-time Tier 1 Jobs Trends in Mumbai, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Tier 1 in Mumbai, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6820 jobs in India and 253 jobs in Mumbai. This comprehensive analysis highlights market share and opportunities for professionals in Tier 1 roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Trantor is currently hiring and seeking a Tier 1 Technical Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Tier 1 Technical Support Engineer Jobs Mumbai.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Trantor adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Tier 1 Technical Support Engineer Jobs India varies, but the pay scale is rated "Standard" in Mumbai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Tier 1 Technical Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Tier 1 Technical Support Engineer interview at Trantor, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Trantor's products or services and be prepared to discuss how you can contribute to their success.
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