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Tier 1 Technical Support Engineer Job Opening In Nashik – Now Hiring Trantor


Job description

Shift time:

Rotational 8 hours shift (5 days a week)


Location:

Remote


Job Description:


As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users.

You will be responsible for troubleshooting common platform issues, diagnosing basic application and infrastructure errors, escalating unresolved problems to higher-tier support, and ensuring timely resolutions.

Responsibilities:

Serve as the first point of contact for technical support, handling incoming incidents and service requests via chat, email, or phone.

Troubleshoot basic issues related to the platform, including application errors (Flutter, Python), login issues, feature access, and minor infrastructure issues (AWS).

Resolve common user problems within established SLAs (P1: 1 hour, P2: 4 hours).

Provide basic troubleshooting for application and infrastructure issues and escalate unresolved issues to L2 engineers.

Monitor system alerts and logs for known issues and provide proactive notifications to users when necessary.

Document each incident, troubleshooting process, and resolution in the service management system.

Participate in shift rotation for 24×7 support coverage, including weekends as required.


Skills Required:

1 - 3 years of experience in technical IT support, preferably in a production environment.

Familiarity with mobile app support (Frontend - Flutter & Backend - Python) and web-based platforms.

Strong understanding of cloud infrastructure (AWS ECS, CloudWatch, DynamoDB).

Knowledge of ticketing systems (Jira, Zendesk, ServiceNow) and handling technical issues.

Strong communication skills and the ability to handle multiple support requests concurrently.

Ability to follow predefined troubleshooting processes and escalate technical issues effectively.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Tier 1 Potential: Insight & Career Growth Guide


Real-time Tier 1 Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Tier 1 in Nashik, India, highlighting market share and opportunities for professionals in Tier 1 roles.

6820 Jobs in India
6820
70 Jobs in Nashik
70
Download Tier 1 Jobs Trends in Nashik and India

Are You Looking for Tier 1 Technical Support Engineer Job?

Great news! is currently hiring and seeking a Tier 1 Technical Support Engineer to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Trantor adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

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2. Loyalty

3. Impartiapty

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7. Obeying India laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Nashik. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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