TraceLink Enterprise Business Applications Developer II ServiceNow/Workato Platform

Job description

<p><b>About the job : </b><br/><br/><b>Company overview :</b><br/><br/>TraceLinks software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making.<br/><br/> It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.<br/><br/>Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world.<br/><br/> Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.<br/><br/>Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.<br/><br/><b>Overview :</b><br/><br/>As a member of the Enterprise Business Applications team, TraceLink EBA-IT is seeking a developer with creative and operational skills in custom workflows, application integration, data mapping / transformation and workflow automation across ServiceNow & Workato iPaaS technology stacks.<br/><br/> As a developer resource and business partner, you will work across business units to define, develop and test new best practice-based capabilities and to meet rapidly evolving business goals.<br/><br/> You will work on business requirement gathering, showcase best practices and help in operational work managing releases and iterative enhancements.<br/><br/> In parallel, you will have operational and administrative responsibilities for the global deployment working in close coordination with Security and other IT groups.<br/><br/>Collaborating on a daily basis with many cross-functional business partners, the position calls for outstanding hands-on technical development, customer service and written/verbal communication skills.<br/><br/> Equally as important are agile work methodology skills, project management expertise and the ability to thrive in a fast-paced, growing and compliance-based cloud-first technology company.<br/><br/><b>Responsibilities :</b><br/><br/>- Design, build and maintain complex custom workflows, sub-worflows, and integration hub configurations<br/><br/>- Design, build and maintain iPaaS API integrations focused on data mapping and transformation operations<br/><br/>- Provide ServiceNow and Workato iPaaS ongoing administration and operations ensuring availability, performance, security and quality objectives<br/><br/>- As a trusted business partner work directly with global groups and stakeholders to manage and define development requirements translating them into technical objectives<br/><br/>- Implement ITIL-based, industry best practice approaches<br/><br/>- Work to resolve escalated business unit issues in a timely manner coordinating non-department resources as required<br/><br/>- Drive for win-win solutions across multiple competing interests<br/><br/>- Perform SaaS platform upgrades, patches and security fixes as required<br/><br/>- Collaborate with Security and Regulatory & Quality Compliance teams to drive IT compliance programs; define and promote IT policies, procedures and standards that align with all regulatory requirements and industry best practices<br/><br/>- Ensure comprehensive and effective controls are implemented, maintained, and monitored in support of data protection<br/><br/><b>Qualifications :</b><br/><br/>- 3-5 years demonstrated and progressing ServiceNow platform development and scripting experience focused on complex workflow, sub-workflow, integration hub projects<br/><br/>- 1-3 years iPaaS integration experience or equivalent<br/><br/>- 3-5 years JavaScript development experience<br/><br/>- 3-5 years hands-on experience with: Business Rules, Client Scripts, UI Policies, Script Includes, Database Views, ACLs<br/><br/>- 2-3 years ServiceNow API integration experience with other SaaS platforms<br/><br/>- Demonstrated project experience in each of the following areas: ITSM, CMDB, Change, Service Portal, Request & Incident<br/><br/>- Hands-on experience on Self service portal, Service Catalog development, workflows, flow designers, schedule jobs, transform maps, transform scripts for data loads and event management, working with update sets<br/><br/>- Hands-on RPA experience desired<br/><br/>- Bachelors degree in Computer Science, related fields or commensurate work experience<br/><br/>- ITIL certification; Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards<br/><br/>- ServiceNow developer certification<br/><br/>- Experience managing projects using Agile methodologies <br/><br/>- Proven experience participating in global IT development projects consisting of onsite resources, contractors, consultants and managed services providers<br/><br/>- Excellent problem-solving, triage and troubleshooting skills coupled with the ability to work well both in teams and independently<br/><br/>- Proven ability to flexibly adapt to rapidly changing business priorities and operational challenges<br/><br/>- Pharma, Healthcare or other security/compliance regulated industry experience preferred<br/><br/>- Experience in compliance to relevant data protection regulations and frameworks (HIPAA, GDPR, Privacy Shield, ISO 27001, SOC1/2 requirements and controls)<br/><br/>- Excellent oral and written communication skills including the ability to explain technical concepts to non-technical audiences<br/><br/><b>Additional Requirements :</b><br/><br/>- Possesses exceptional interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences<br/><br/>- High level of organization, attention to detail, and aptitude for planning/managing deadlines<br/><br/>- Excellent interpersonal and project management skills with ability to work effectively with multiple functional areas<br/><br/>- Strong commitment to a team approach, and awareness of team and individual success dependencies<br/><br/>- Ability to successfully manage multiple projects with competing priorities and tight deadlines<br/><br/>- Proven experience in exercising sound judgment and working independently with minimal supervision and/or guidance.<br/><br/>- Proactive problem-solver, and one who presents problems and recommendations simultaneously<br/><br/>- Self-motivated, highly-driven, independent, and results-oriented.<br/><br/>- Ability to work within a fast-paced environment<br/><br/></p> (ref:hirist.tech)

Required Skill Profession

Computer Occupations