About the Role
:
● The person will report to the Solution Architect.
The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Will be promoted to RPA Developer based on performance after 1 year.
Job Responsibilities:● Support, monitor and manage bots and automated processes in Blue Prism
● Develop RPA solutions using Blue prism
● Monitor performance of robots to identify opportunities for improvement
● Perform root cause analysis and apply permanent fix
● Support and resolve incidents within the service target agreed with the Business
● Ensure all incidents are managed end-to-end
● Conduct second-level support
● Support the preparation of KPIs to report on Service Delivery performance
● Liaise with country teams on control related queries
● Support different countries to conduct periodic review of automation
● Track system usage and make recommendations for improvement
● Test software robots and deployment plans as necessary.
● Develop training manuals if necessary.
Key Result Areas:● Process Monitoring: Ensure smooth RPA process execution by monitoring bots and resolving issues promptly.
● Maintenance & Upgrades: Keep RPA software up-to-date and implement improvements to enhance efficiency.
● Incident Management: Respond to incidents, coordinate solutions, and provide status updates.
● Documentation: Maintain detailed records of RPA processes, changes, and troubleshooting steps.
● Performance Optimization: Monitor and enhance process performance for speed and accuracy.
● User Support: Assist users with RPA-related inquiries and provide training when needed.
● Security & Compliance: Ensure RPA processes adhere to security and compliance standards.
● Change Management: Manage changes to RPA configurations and processes with minimal disruption.
● Process Improvement: Identify and implement opportunities to refine and expand automation.
● Reporting: Generate reports, analyze data, and provide insights for process enhancement.
Competencies (Skills essential to the role):
● Software development experience but have some knowledge on RPA Tools (Advantage if they are in UiPath and Blue Prism/Automation anywhere)
● Strong Verbal and Written Communication and Interpersonal Skills.
● Ability to quickly learn new concepts and software is necessary
● Good understanding of Object Oriented Programming
● Sound understanding of SQL
● Ability to work effectively with cross - functional teams
● Strong analytical and problem solving skills and ability to think creatively to solve complex problems
● Candidate should be a self-motivated, independent, detail oriented, responsible team player
● Candidates with backlog are not eligible
Requirements
Educational Qualification / Other Requirement:
● Should be graduate or postgraduate in Computer Science or IT
● Recently graduated candidate (fresher).
● Should have basic knowledge of RPA
● Certification in any RPA tool is an added advantage
Benefits
Role Type / Key working relationships:
● Team Management
● Internal team
● External stakeholders
What can you expect from RPCI?
➔ Our values lie at the core of our mission and vision.
We believe that it’s our people who
make our company what it is.
We believe in:
● Safety
● Integrity
● Innovation
● Learning & Development
● Open & Transparent
● Performance Orientation