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Urgent! Tripfactory - Microsoft Dynamics Business Central Support Engineer Job Opening In Bengaluru – Now Hiring Confidential

Tripfactory Microsoft Dynamics Business Central Support Engineer



Job description

<p><p>Experienced Microsoft Dynamics Business Central Support with a minimum of 6 years of experience in the MS Dynamics environment.<br/><br/>The candidate will be responsible for providing Level 1 support, managing system administration, troubleshooting system issues, and coordinating with users and support providers to resolve technical problems.<br/><br/>This role requires a deep understanding of Finance and Accounting functions within Dynamics systems.</p><br/><p><b>Key Responsibilities 1 Support & User Assistance :</b></p><p><br/></p>- Provide first-level support to Dynamics users, addressing queries and issues promptly.<br/><br/></p><p>- Assist users in understanding and using Dynamics functionalities Administration & User Management :</b></p><p><br/></p>- Manage user accounts, access rights, and permissions.<br/><br/></p><p>- Ensure proper configuration and maintenance of system & Issue Resolution :</b></p><p><br/></p>- Diagnose and resolve system-related issues, including failed transactions and interface failures.<br/><br/></p><p>- Collaborate with external support providers and Microsoft to resolve complex issues.<br/><br/></p><p>- Ensure Dynamics systems and interfaces are functioning properly at all & Report Management :</b></p><p><br/></p>- Modify or create queries, reports, dashboards, and workflows as required.<br/><br/></p><p>- Prepare change control documents for system modifications and enhancements.<br/><br/></p><p>- Implement approved changes after User Acceptance Testing (UAT) on the test & Record Keeping :</b></p><p><br/></p>- Maintain detailed logs of system errors and their resolutions.<br/><br/></p><p>- Maintain a full change history and relevant documentation for all system Training & Support:</b></p><p><br/></p>- Provide training to users where necessary to enhance their efficiency and understanding of the & Skills :</b></p><p><br/></p>- Minimum of 6 years of experience in the MS Dynamics environment, particularly Dynamics Business Central.<br/><br/></p><p>- In-depth knowledge of Finance and Accounting functions.<br/><br/></p><p>- Strong troubleshooting and problem-solving skills.<br/><br/></p><p>- Excellent communication and interpersonal skills.<br/><br/></p><p>- Ability to work collaboratively with users and external support providers.<br/><br/></p><p>- High attention to detail and strong organizational skills.<br/><br/></p><p>- Proficiency in creating and modifying queries, reports, dashboards, and Qualifications :</b></p><p><br/></p>- Certification in Microsoft Dynamics (if applicable).<br/><br/></p><p>- Experience in implementing system modifications and enhancements</p><br/></p> (ref:hirist.tech)


Required Skill Profession

Computer Occupations



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