Urgent! Unified Collaboration Network Operations & Support Job Opening In Pune – Now Hiring Skill Ventory
Roles and Responsibilities
Position Summary
Key Objective / Purpose of the Job:
This is support role in core operations of Teams DR services, it’s a technical position in support
organization for Microsoft Teams DR deployment.Requires hands on working level knowledge and
understanding of architecture, applications, infrastructure, systems design and
integrations.Responsible Operations Support, Incident Management, MACD at different stages
during the customer delivery life cycle.
b) Major Activities
Provide Incident Management Support for all issues
Front end customers and key stakeholders during the Incident
Provide updates and drive incidents till resolution working with stakeholders
Lead support calls, major events during outages with customers, suppliers and internal
stakeholders
Support of MS Teams DR including configuration and testing.
Supports Day-2 Operations team in identifying and fixing escalated cases.
Identify and resolve issues observed
Interact with OEM for issue resolutions.
Provide technical assistance to customers
Managing Large customers across x7 Shifts
Candidate should have knowledge on the following:
Microsoft Teams admin center and associated PowerShell controls, including but not limited to:
o Manage meetings, including meeting policies, configurations, and conference bridges.
o Manage voice, including calling policies and phone number inventory and assignment.
o Manage messaging, including messaging policies.
o Manage all org-wide settings, including federation, teams upgrade, and Teams client
settings.
o Manage the teams in the organization and their associated settings, including membership
(group management supported via PowerShell, team management in the Teams admin
center).
o Access, monitor and troubleshoot tenant's call quality and reliability using data exposed in
Call Quality Dashboard (CQD) down to the users impacted by poor call quality.
Video/Voice
o Video or Voice end-point setup and configurations
o Perform capacity planning, video resource allocation and preparation for scheduled as well
as ad-hoc live events.
o Optimize and maintain online video streaming workflow, both for Live and On Demand.
o Optimize video streaming profile for different device and platform.
o End-point RMA, vendor engagement and MS Teams integration with Endpoints o Good to have experience on Poly RCAS service architecture.
SIP/PSTN o Voice CDR troubleshooting o PSTN issues troubleshooting along with SIP signalling and RTP capture and analysis.
o SBC like Ribbon/AC/Oracle troubleshooting.
o IP/TDM supplier leg troubleshooting and co-ordination
II) Person Specification:
a) Essential Qualifications:
Bachelor's Degree in Telecommunications, Engineering, Computer Science, Management Information Systems or related field, or equivalent experience.
b) Requisite Skills:
Technical
Knowledge and Hands on inMicrosoft Teams DR, Skype for Business, Office products along with Exchanges services Knowledge of Azure cloud technology & AD integration and troubleshooting Detailed knowledge on Design &Skype to Teams DR Upgrade Knowledge onVideo endpoints is an added advantage.
Knowledge on Network, QOS, LAN, WAN & MPLS technologies.
Experience in troubleshooting telecommunications equipment and technologies including TDM, T1/E1, ISDN/PRI etc.
Strong experience in UC Microsoft domain in a service provider environment Understanding about Voice Gateways & SBC Basic knowledge in Microsoft SQL Server.
Incident & Problem management.
Preferred Certifications:ITIL, MCSA, MCSE, Deploying Enterprise Voice with Skype for Business Core Solutions of Microsoft Skype for Business, Managing Microsoft Teams (beta) - Microsoft Certified: Teams Administrator Associate, SSCA and CCNA Voice/Video
Behavioral
Strong Incident Management Skills Excellent customer handing and communication Strong passion for learning Outgoing personality.
Motivated and self-starting.
Ability to think creatively and come up with proactive ideas.
Strong problem-solving skills Must be able to communicate effectively and in a constructive manner with customers, management, peers and coworkers.
c) Work Experience
Minimum of 3 to 5 years’ experience inrelevant services like Microsoft systems, skype, End point support, VoIP Implementation & Support.
Strong working knowledge and Hands on UC services.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Unified Collaboration Potential: Insight & Career Growth Guide
Real-time Unified Collaboration Jobs Trends in Pune, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Unified Collaboration in Pune, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 328 jobs in India and 15 jobs in Pune. This comprehensive analysis highlights market share and opportunities for professionals in Unified Collaboration roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Skill Ventory is currently hiring and seeking a Unified Collaboration Network Operations & Support to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Unified Collaboration Network Operations & Support Jobs Pune.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Skill Ventory adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Unified Collaboration Network Operations & Support Jobs India varies, but the pay scale is rated "Standard" in Pune. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Unified Collaboration Network Operations & Support typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Unified Collaboration Network Operations & Support, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Unified Collaboration Network Operations & Support interview at Skill Ventory, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Skill Ventory's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Unified Collaboration Network Operations & Support is easy with India Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!
