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▷ (Urgent Search) Technical Support Engineer Job Opening In New Delhi – Now Hiring Alvaria CX


Job description

From the merger of two leaders in the CX space, ASPECT Software and Noble Systems, comes ALVARIA.

A new global force delivering leading edge Customer Experience and Workforce Engagement software as well as cloud services technology solutions for enterprise Contact Centers.

We blend the agility of a start-up mentality with the stability of an established enterprise, challenging the market with renewed thinking and best-of-breed business solutions.
Our solutions simplify and improve the customer and agent experience.

Our complete suite of Contact Center and Workforce Engagement & Optimization solutions helps companies keep agents engaged while providing exceptional customer service experiences.

Our flexible, highly scalable applications for interaction management, IVR/self-service, chatbots/AI, workforce optimization and more, are available on-premises or in any hosted, private or public cloud environment.
Make a Difference
Our people define who we are.

The curious, driven, creative, fun individuals who are drawn to ALVARIA bring skills sets and cultural differences from around the world.

They love innovation, challenges and empowering our customers to engage seamlessly and efficiently — every member of our team is dedicated to creating amazing customer contact experiences - for our customers and our customers’ customers.

If you like developing new solutions and turning big ideas into reality, ALVARIA is the place for you.

At ALVARIA, you’ll work with smart and motivated people to make a difference for the companies we serve.
General Scope & Summary
Provide remote technical and application problem resolution and escalation assistance related to Aspect products.

Diagnose, troubleshoot, repair and debug complex computer systems and software.

Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.
ESSENTIAL FUNCTIONS
- Gain knowledge of assigned customers' technical and business environment.
- Document and verify reported problems.
- Troubleshoot and resolve issues utilizing all available tools, resources, and documentation.
- Engage additional resources when necessary.
- Provide effective and consistent communication to management, peers, and account team in support of customer.
- Working knowledge of main Aspect products and strategy.
Minimum Job Requirements
SPECIALIZED KNOWLEDGE & SKILLS
- Understanding of PCs, Networks, OS platforms, databases, telephony, software applications, and ACDs.
- Demonstrated ability to learn complex software tools quickly.
- Strong customer service and teamwork skills.

Professional demeanor to maintain and enhance customer relationships.
- Ability to use professional concepts and company policies and procedures to solve routine problems.
- Ability to develop resolutions to problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
- Ability to pass a background check may also be required.
- Physical requirements include sitting for long periods of time.
- A minimum of at least TWO to THREE of the following:
1.

Contact Center Technologies (including Automated Dialers & Telephony);
2.

CentOs Linux;
3.

Networking;
4.

Windows OS;
5.

SIP
- Demonstrated ability to learn complex software tools quickly.
- Strong customer communication skills (verbal and written), including passing an English proficiency test
EDUCATION AND EXPERIENCE
- 2+ years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both.
- Some travel, after-hours, or on-call work may be required.
- Shift flexibility including weekends.
- Technical Certifications and second or third languages a plus but not required.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Required Skill Profession

Computer Occupations


  • Job Details

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Alvaria CX adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for ▷ (Urgent Search) Technical Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in New Delhi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for ▷ (Urgent Search) Technical Support Engineer?

Key qualifications for ▷ (Urgent Search) Technical Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for ▷ (Urgent Search) Technical Support Engineer Job Success

Alvaria CX interview tips for ▷ (Urgent Search) Technical Support Engineer

Here are some tips to help you prepare for and ace your ▷ (Urgent Search) Technical Support Engineer job interview:

Before the Interview:

Research: Learn about the Alvaria CX's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your ▷ (Urgent Search) Technical Support Engineer interview at Alvaria CX, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Alvaria CX's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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