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Urgent! US Voice Support Representative Job Opening In Pune – Now Hiring UPS
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Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales.
Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour.
Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences.
Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.
**Fiche de poste :**
**Job Description:**
UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office.
In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs.
The ideal candidate should have prior experience in US customer service and be fluent in English.
**Key Responsibilities:**
+ Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping.
+ Understand customer needs and offer solutions that align with UPS Logistics services and policies.
+ Manage calls while maintaining a high standard of service.
+ Accurately document customer interactions and issue resolutions in the CRM system.
+ Stay informed about UPS Logistics’ products, services, and operational guidelines.
+ Collaborate with internal teams to ensure prompt and effective issue resolution.
+ Identify and suggest areas for process improvement to enhance customer satisfaction.
**Qualifications:**
+ **Experience:** A minimum of 1 year of U.S. customer service experience is preferred, ideally in a voice-based support role.
+ **Language Skills:** Fluency in English with excellent written and verbal communication.
+ Strong problem-solving capabilities and attention to detail.
+ Ability to manage tasks independently and within a team environment.
+ Proficiency in using voice support platforms, CRM tools, and other customer service software.
+ Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones.
**Preferred Qualifications:**
+ Graduation and above.
+ Experience in call center.
+ Familiarity with international BPO’s.
+ Ability to handle high volumes of call traffic effectively.
**Type de contrat:**
en CDI
_Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._
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Unlock Your US Voice Potential: Insight & Career Growth Guide
Real-time US Voice Jobs Trends in Pune, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for US Voice in Pune, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 48941 jobs in India and 703 jobs in Pune. This comprehensive analysis highlights market share and opportunities for professionals in US Voice roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! UPS is currently hiring and seeking a US Voice Support Representative to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: US Voice Support Representative Jobs Pune.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at UPS adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a US Voice Support Representative Jobs India varies, but the pay scale is rated "Standard" in Pune. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for US Voice Support Representative typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for US Voice Support Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your US Voice Support Representative interview at UPS, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the UPS's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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