Common accountabilities:
- Accountable for the budget, performance and results of a medium-sized team or multiple teams of employees.
Influences the resource, budget and policy planning and sets concrete development plans for the team members.
- Has a mid/long-term vision of the activity and the business, influences the department's strategy based on a broad understanding of the environment.
Exposed to complex decision making.
- Works with a high level of autonomy, based on management directions, escalating issues only when necessary.
Specific accountabilities:
UX Strategy
- Work with Product Management, customers to develop a product vision.
- Contributes to define the User Experience Strategy of a product or service by understanding business context, product strategy, customer values and brand vision.
- Influence, via UX, the scope and direction or a product or service to generate value and impact on the market.
- Foster innovation by initiating relevant UX research programs, brainstorming sessions, putting in place processes and methodologies around innovation, and by working with transversal innovation teams.
Budget activities
- Plan, monitor and coordinate activities of the team by initiating regular interactions with product owners / product management, budget line owners, transversal teams.
- Develop detailed budget and timelines, monitor budget and resource allocation.
Project management
- Communicate to promote the team in order to make sure UX is taken into account as soon as possible in the processes.
- Reply to RFP and participate to pre-sales activities, make presentations to internal and external customers.
- Anticipate team activity and capacity planning.
- Manage UX partnerships and contracts with external companies.
UX Research activities
- Collaborate, guide and influence the team and deliveries by giving research directions and advices on the projects
- Develop a high visibility with top management, marketing and customers
- Manage projects with UX external partners, ensuring that:
- product/project teams provide the right level of information and relevant testing material to external partners
- that research methodology applied by external partners is adequate
UX Design activities
- Collaborate, guide and influence the team and deliveries by giving design directions and advices on the projects UX strategy.
- Develop a high visibility with top management, marketing and customers.