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Urgent! Value Health Inc - Voice AI Integration Consultant Job Opening In Coimbatore – Now Hiring Value Health Inc

Value Health Inc Voice AI Integration Consultant



Job description

<p>Hiring Alert at Value Health Inc.<br/><br/>Position : Voice AI Integration Consultant - CCaaS & Telephony Architect </p><p><br/></p><p>Location : Remote/Office.<br/><br/> About the Role :<br/><br/> Value Health Inc.

is seeking a seasoned Voice AI & Call Center Integration Consultant to assist our team in implementing and stabilizing voice AI solutions integrated with call center platforms such as NICE CXone, Genesys Cloud, and Amazon Connect.<br/><br/> This is a critical hands-on role to mentor, architect, and troubleshoot our integration stack across SIP trunking, PBX systems, voice pipelines, and LLM-powered voice bots.<br/><br/> You'll work closely with our product and engineering teams to enable seamless real-time conversational AI over enterprise-grade telephony systems.<br/><br/> Role Summary :<br/><br/> We're looking for an expert who understands how to connect the dots between :<br/><br/>- Voice AI agents (LLM-based).<br/><br/>- Call Center Providers (Five9, NICE CXone, AWS Connect).<br/><br/>- Telephony infrastructure (SIP, SBCs, PBX, WebRTC, RTP media flows).<br/><br/> Your mission : Help us overcome technical roadblocks and implement a production-grade voice assistant platform across healthcare and life sciences clients.<br/><br/> Key Responsibilities :<br/><br/>- Review and refine our existing voice pipeline built using AWS Connect, Chime SDK, Asterisk, STT, LLM, TTS (or Nova Sonic).<br/><br/>- Architect and troubleshoot SIP trunk and PBX-based integration patterns with platforms like NICE CXone.<br/><br/>- Guide implementation of low-latency, scalable audio streaming pipelines.<br/><br/>- Collaborate on WebSocket or SIP-based audio handling between voice agent and telephony platform.<br/><br/>- Advise on best practices, security, fallback logic, and resilient audio architecture.<br/><br/>- Provide mentorship and working sessions to our engineering team on voice bot orchestration.<br/><br/> Required Skills :<br/><br/>- Deep understanding of SIP trunking, VoIP protocols, and Session Border Controllers (SBCs).<br/><br/>- Hands-on experience integrating CCaaS platforms such as NICE CXone, Genesys Cloud CX, or Amazon Connect.<br/><br/>- Familiarity with Asterisk, Chime SDK, FreeSWITCH, or other media servers.<br/><br/>- Knowledge of speech pipelines involving STT - LLM - TTS, and experience with Amazon Polly, Transcribe, or Nova Sonic.<br/><br/>- Ability to troubleshoot issues like audio jitter, latency, and session drop.<br/><br/>- Experience integrating AI agents with Salesforce or other backend systems is a plus.<br/><br/> Notes :<br/><br/> This is a priority requirement; immediate availability is preferred.<br/><br/> Ideal for professionals who can mentor and collaborate closely with our in-house GenAI product teams.<br/><br/> You will be contributing to some of the most advanced conversational AI solutions in patient support and healthcare automation.</p> (ref:hirist.tech)


Required Skill Profession

Computer Occupations



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