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Victrix Systems & Labs - Business Analyst - ServiceNow CSDM Job Opening In India, India – Now Hiring Victrix Systems & Labs


Job description

<p><p>We are seeking a seasoned ServiceNow CSDM Business Analyst with 8+ years of experience in ITSM/ITOM processes, data modeling, and CMDB governance.<br/><br/>The ideal candidate will have deep knowledge of the Common Service Data Model (CSDM), ServiceNow platform, and best practices in configuration management.<br/><br/>You will collaborate with cross-functional teams to define and implement data models and governance for enterprise-wide ServiceNow solutions.</p><p><br/><b>Key Responsibilities :</b><br/><br/></p><p>- Act as the SME for ServiceNow CSDM and CMDB initiatives.<br/><br/></p><p>- Collaborate with stakeholders to understand business needs and translate them into CSDM-aligned data structures.<br/><br/></p><p>- Drive implementation of CSDM 4.0 or later across ServiceNow modules (ITSM, ITOM, APM, SAM, etc.<br/><br/></p><p>- Develop and maintain documentation including data dictionaries, process flows, and mapping documents.<br/><br/></p><p>- Identify gaps in existing CMDB structure and lead remediation initiatives.<br/><br/></p><p>- Define and enforce CMDB governance policies and data quality metrics.<br/><br/></p><p>- Facilitate workshops and working sessions with stakeholders to align IT services with business capabilities.<br/><br/></p><p>- Support audits and compliance by ensuring CSDM standards are met and maintained.<br/><br/></p><p>- Work closely with technical teams (ServiceNow developers, architects) to ensure solutions align with business needs.<br/><br/></p><p>- Generate reports and dashboards for KPIs related to CMDB health and CSDM maturity.</p><p><br/><b>Required Skills & Qualifications :</b><br/><br/></p><p>- Minimum 8 years of experience in ITSM/ITOM roles, with at least 6+ years focused on ServiceNow CSDM and CMDB.<br/><br/></p><p>- Proven experience with ServiceNow platform, especially in modules such as CMDB, Discovery, APM, SAM, ITSM, and ITOM.<br/><br/></p><p>- Strong understanding of CSDM versions 3.0 / 4.0, service mapping, and data modeling.<br/><br/></p><p>- Experience creating data governance frameworks, policies, and compliance standards.<br/><br/></p><p>- Excellent analytical, documentation, and communication skills.<br/><br/></p><p>- Ability to engage with both technical and non-technical stakeholders.<br/><br/></p><p>- Experience using ServiceNow Reporting and Performance Analytics is a plus.<br/><br/></p><p>- ServiceNow Certified System Administrator (CSA) or CSDM-certified preferred.</p><p><br/><b>Nice To Have :</b><br/><br/></p><p>- Familiarity with cloud infrastructure (AWS, Azure, GCP) and how they integrate into CMDB.<br/><br/></p><p>- Agile/Scrum methodology experience.<br/><br/></p><p>- Previous experience in ServiceNow implementation projects or upgrades.</p><p><br/><b>Education :</b><br/><br/></p><p>- Bachelors Degree in Computer Science, Information Systems, or related field.<br/><br/></p><p>- Relevant certifications preferred (e.g., ServiceNow CSA, ITIL v4, CSDM training).</p><p><br/>Skills: servicenow,csdm,cmdb.</p><br/></p> (ref:hirist.tech)

Required Skill Profession

Computer Occupations


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