Job description
Designation / Title: VP/SVP – Finance & Accounting
Reporting to: Executive Vice President
Location: Bangalore (Hybrid)
Purpose of the Job:
- To manage operations of multi-client services of end-to-end F&A processes of GL, AP, and AR
- Demonstrate high level of technical skills of F&A experience with team and clients
- Proactive communication and build client relationship to meet high standards of timelines and quality services delivered
- Perform gap analysis to identify areas where our performance does not meet our standard and establishes action plan by month to eliminate gaps.
- Recommends product/service enhancements to add value to our offerings.
- Identifies process optimization and cost reduction opportunities in collaboration with the Process Improvement team based on client feedback, other relevant data sources.
- Create and maintain appropriate organization structure and staffing levels.
- Responsible for retention of staff, minimize attrition levels, build high motivation team, and groom next level managers to take higher responsibilities
Key Result Areas (Principal Accountabilities)
- Responsible to ensure KPI metrics are met and exceed from client, process, and team perspective
- Responsible to keep the attrition at minimum levels and create good back up & cross training plan to ensure seamless deliverables
- Create and maintain a winning culture in their global division and ensure a positive employee experience.
Supports the WCAT and follows through with Company initiatives to drive winning culture.
- Capacity building, reviews of manpower utilization & ensure that Manpower is fully & effectively utilized on daily basis.
- Closely monitor the process wise quality issues & take necessary action to improve & stabilize the process.
- Trouble shooting & proactive client escalation management
- Ensure customer satisfaction.
Owning CSAT.
- Team Management and Training and development of staff.
- Provide guidance for an efficient and high-quality functioning team; promote synergy and best practice sharing amongst resources.
- Drive collaboration with stakeholders in managing high standards of communication and delivering best in class services.
- Provide guidance in methodologies and processes to enable enhancement of delivery.
- Productivity & quality improvements on a continuous basis.
- Driving a culture of Delivery Excellence and moving up the maturity to be best in class.
- Develop winning culture within the team.
- Work on new prospects/ clients and need basis requirements.
Knowledge and Skills
- Must have prior experience in service industry BPO/KPO
- Must have managed team size of minimum 500 FTE
- Must have excellent communication, leadership skills & Domain knowledge.
- Must have prior experience of managing multiple US clients simultaneously
- Preferred to have continuous improvement mindset and knowledge in automation tools
- Ready to work in continuous US hours (as required)
- Preferred to have client solution and transition experience
- Smart and dynamic
- 15 years’ management experience, ability to manage priorities and functions, strong human relations and communication skills, and industry expertise and relationships.
Educational Qualifications:
- CA / CPA / CIMA / CWA, MBA Finance.
Work Experience:
- 10-15 years Post graduation or 8-10 years post professional qualification.
Extent of Public Contact:
- Frequently serves as a representative of Client to various organizations within the community, displaying courtesy, tact, consideration, and discretion in all interactions.
- Continually serves as a representative of Client to the contract corporate groups, displaying courtesy, tact, consideration, and discretion in all interactions.
- Frequently negotiates contracts, answers questions from accounting & other staff, and interacts with division corporate staff.
- Position requires direct one-on-one as well as group basis interaction with LOB management team.
Working Conditions and Environmental Attributes:
Working Days: Monday - Friday
Working Hours – 9 hours (UK shift), mix of WFO and WFH.
The working hours may get extended due to nature of the business.
Thanks and Regards,
Sajith Nair
Ztek Consulting Inc.
E-mail: sajith@ztekinc.com
Required Skill Profession
Operations Specialties Managers