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Urgent! Webex Cc Job Opening In Junagadh – Now Hiring Servion Global Solutions



Job description

Role: Webex CC Developer

Experience: 10+ Years

Location: Remote

JD:

  • As a Senior Applications Developer, this position partners with customers to design and implement Cisco contact center applications and IVR call flows.

    Rather than focusing on infrastructure, this role centers on business logic and customer experience design, ensuring that self-service and agent-assisted interactions align with client requirements.

    Responsibilities
  • Gathers requirements and designs complete contact center solutions for various Cisco contact center products
  • Discuses, designs, and develops contact center call flows and complex self-service IVR applications o Experience with the following applications preferred: Webex Contact Center, Customer Voice Portal (CVP), Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Express (UCCX)
  • Designs Voice User Interface (VUI) logic for ASR applications
  • Provides direction to a technical team to ensure consistency and interoperability between solution components
  • Provides high quality written documentation for all application requirements, designs, validation, and as built
  • Performs reporting assessments and conducts mentoring sessions
  • Updates and enhances internal documentation templates
  • Leads project meetings and discovery sessions with contact center managers and supervisors, with technical expertise and the ability to quickly address customer questions real-time, without delay
  • Explores new features and gains experience with latest versions of Cisco applications and provide internal feedback, documentation and training
  • Customers are located around the world.

    Project tasks and deliverables are typically worked during customer’s local business hours, though sometimes out-of-hours work will be necessary.

    Required Qualifications
  • Requires a BA or BS Degree, preferably a technical degree
  • Eight or more years of experience in Contact Center Application Development or applicable industry experience
  • Excellent written and verbal communication skills
  • Exceptional client relationship skills
  • Ability to work in a delivery environment with structured processes and flexible timelines
  • Experience with a diagramming tool like Visio, Matlab, LabView, etc.
  • Familiarity and exposure to any Cisco 3rd party products (i.E., Calabrio, eGain, Nice, Nuance, etc.)
  • Experience with a major programming language like Java, C# or SQL query and stored procedures
  • Knowledge in Google DialogFlow or any conversational platforms
  • Must be a team player, willing to learn new technologies and be flexible to work outside of regular business hours


Required Skill Profession

Computer Occupations



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    Unlock Your Webex Cc Potential: Insight & Career Growth Guide


  • Real-time Webex Cc Jobs Trends in Junagadh, India (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Webex Cc in Junagadh, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1651 jobs in India and 14 jobs in Junagadh. This comprehensive analysis highlights market share and opportunities for professionals in Webex Cc roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Servion Global Solutions adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying India laws and regulations
  • What Is the Average Salary Range for Webex Cc Positions?

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  • Interview Tips for Webex Cc Job Success
    Servion Global Solutions interview tips for Webex Cc

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Servion Global Solutions's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
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    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
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    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
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    Final Thought:

    To prepare for your Webex Cc interview at Servion Global Solutions, research the company, understand the job requirements, and practice common interview questions.

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