Urgent! Wolters Kluwer - IT Support Engineer - TechOps Job Opening In Chennai – Now Hiring Wolters Kluwer
<p><p><b>About the Role : </b></p><p><br/></p><p>Total 4+ Years Of Relevant Exp.
As a Specialist in our IT support team, you will enhance our technology operations by providing more sophisticated support to internal users.
</p><p><br/></p><p>Your contributions will be fundamental in ensuring seamless interactions between users and their IT tools, directly impacting productivity and user and Responsibilities : </b></p><p><br/></p><p>- Monitor, react to and investigate incidents raised by business partners or as a result of system generated alerts.</p><p><br/></p>- Use incident management process to create, track and document all communications regarding incident investigation, status and resolution.<br/><br/></p><p>- Monitor and analyze application performance logs as wells as infrastructure related metrics/data.<br/><br/></p><p>- Contribute to or establish continual process improvement based on observed platform performance and issues data, analysis of system logs and historical monitoring metrics.<br/><br/></p><p>- Consult with systems support and operational intelligence teams to establish system performance and alerting tolerance thresholds to ensure maximum system availability.<br/><br/></p><p>- Work with senior management and support team members as required to resolve issues, engage development teams when appropriate and collaborate with operation teams.<br/><br/></p><p>- Collaborate with business development teams and professional services to resolve authentication and authorization workflow issues related to federated implementations.<br/><br/></p><p>- Consult and align to workflows related to support processes including troubleshooting methodology.<br/><br/></p><p>- Participate in development team managed Knowledge Transfer (KT) to gain knowledge of new products and emerging technologies related to authentication and authorization services.<br/><br/></p><p>- Use defect management system to request expert analysis or to report bugs that require development intervention to Duties :</b></p><p><b><br/></b></p>- Provide training as requested on new support processes and technologies.<br/><br/></p><p>- Align to local/regional workdays and business :</b></p><p><b><br/></b></p>- Bachelor Degree in Computer Sciences or related technical discipline or equivalent combination of work experience and : </b></p><p><br/></p><p>- Mid-seniority experience supporting web applications and systems.</p><p><br/></p>- Experience supporting Java based applications.<br/><br/></p><p>- Experience using ITIL certified software to document and track issues.<br/><br/></p><p>- Experience with Application Performance Monitoring (APM) tools and DB monitoring such as DynaTrace, AppDynamics, Datadog, </p><p>AWS CloudWatch.<br/><br/></p><p>- MS AppInsight.<br/><br/></p><p>- Experience with Kubernetes for cloud-based applications at a mid-senior level is an Desirable Knowledge, Skills, Abilities or Certifications : </b></p><p><br/></p><p>- Excellent written and spoken English communication skills.</p><p><br/></p>- Strong customer service orientation and interpersonal skills.<br/><br/></p><p>- Proven ability to understand logical sequences, perform root cause analysis, identify problems, and escalate issues.<br/><br/></p><p>- Capable of working independently.<br/><br/></p><p>- Must be able to document and illustrate cause and effect as part of problem-solving.<br/><br/></p><p>- Certifications in AWS, Azure, and ITIL are desirable.<br/><br/></p><p>- Proficient in writing queries to retrieve data for analysis.<br/><br/></p><p>- Experience with technologies such as Linux, Apache, JBOSS, J2EE, JavaScript, ELK, and MSSQL.<br/><br/></p><p>- Knowledge of REST API web services.<br/><br/></p><p>- Familiarity with Linux, Apache, JBOSS, J2EE, Bash/Perl scripting, and ELK for log analysis.<br/><br/></p><p>- Development-Operations (DevOps) knowledge supporting web-based applications is advantageous.</p><p><br/></p><p>- Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.<br/><br/></p><p>- Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.</p><br/></p> (ref:hirist.tech)
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Unlock Your Wolters Kluwer Potential: Insight & Career Growth Guide
Real-time Wolters Kluwer Jobs Trends in Chennai, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Wolters Kluwer in Chennai, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 57 jobs in India and 7 jobs in Chennai. This comprehensive analysis highlights market share and opportunities for professionals in Wolters Kluwer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Wolters Kluwer is currently hiring and seeking a Wolters Kluwer IT Support Engineer TechOps to join their team. Feel free to download the job details.
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