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Workforce Management Job Opening In Davangere – Now Hiring Gainwell Technologies


Job description

Greetings from Gainwell Technologies...

Summary

A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met.

This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data; their key responsibilities include analyzing queues for adherence opportunities and taking corrective actions to optimize operational efficiency via Teams chats with functional areas.

Key skills


• Strong analytical skills to interpret data and make informed decisions quickly


• Excellent communication skills to collaborate with operations teams and escalate issues effectively


• Ability to work under pressure and make rapid adjustments in a fast-paced environment


• Proficiency in workforce management software and tools


• Understanding of contact center operations and key performance metrics

Role & Responsibilities


• Real-time monitoring:

Continuously monitor call volumes, agent status (logged in, available, on calls, on breaks), and queue lengths to identify potential issues.


• Staffing adjustments:

Proactively adjust agent schedules in real-time by adding or removing agents from queues based on call volume fluctuations.


• Break management:

Ensure agents take scheduled breaks and manage unplanned absences to maintain optimal staffing levels.


• Adherence monitoring:

Track agent adherence to their scheduled work times and identify deviations requiring intervention.


• Performance reporting:

Generate real-time reports on key metrics like call volume, average handle time, and service level attainment.


• Collaboration with operations team:

Work closely with operations managers to identify and address operational challenges, providing insights to improve

scheduling strategies.


• Identifying trends:

Analyze real-time data to identify patterns and trends that may impact service levels and proactively address potential issues.


• Escalation management:

Escalate critical issues to relevant stakeholders, when necessary, such as unexpected high call volumes or staffing shortages.


• System management:

Utilize workforce management software to monitor real-time data, adjust schedules, and generate reports.

Shift Timings (Night Shift) - 9 Hours Shift in between 4.30 PM to 4.30 AM IST

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Workforce Management Potential: Insight & Career Growth Guide


Real-time Workforce Management Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Workforce Management in Davangere, India, highlighting market share and opportunities for professionals in Workforce Management roles.

41057 Jobs in India
41057
176 Jobs in Davangere
176
Download Workforce Management Jobs Trends in Davangere and India

Are You Looking for Workforce Management Job?

Great news! is currently hiring and seeking a Workforce Management to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Gainwell Technologies adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Workforce Management Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Davangere. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Workforce Management?

Key qualifications for Workforce Management typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Workforce Management?

To improve your chances of getting hired for Workforce Management, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Workforce Management Job Success

Gainwell Technologies interview tips for Workforce Management

Here are some tips to help you prepare for and ace your Workforce Management job interview:

Before the Interview:

Research: Learn about the Gainwell Technologies's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Workforce Management interview at Gainwell Technologies, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Gainwell Technologies's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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