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Workforce Management Leader Job Opening In India, India – Now Hiring Career Guideline


Job description

Looking for candidates only from international BPO experience in Workforce management department.

· Define and execute the departmental plans in alignment with Workforce Management strategy and client requirements.

· Oversee the end-to-end WFM process cycle, including forecasting, scheduling, intraday management, and reporting, ensuring efficiency and accuracy.

· Monitor key WFM metrics and analyze trends to identify risks, opportunities, and areas for improvement.

· Act as the primary point of contact for senior leadership and stakeholders, providing insights and recommendations on WFM related decisions.

· Manage escalations, resolve complex challenges, and provide guidance on critical decision-making.

· Drive standardization and alignment of WFM processes, tools, and practices across regions and programs, establishing frameworks and ensuring consistency in execution.

· Lead the implementation of new tools, technologies, policies, procedures, and methodologies to enhance WFM operations and organizational capabilities, setting clear priorities and ensuring that innovation aligns with strategic goals.

· Collaborate with cross-functional teams, including Operations, IT, Finance, and HR to ensure seamless integration of WFM processes.

· Participate in strategic planning, budgeting, and resource allocation processes to ensure WFM scalability and efficiency.

· Lead and mentor WFM managers.

· Should have experience in Billing & invoicing

CTC – Max 25LPA (net take home pre tax 1.50lpa) (includes the variable pay)

Location – Pune – Yerwada (Pick & drop available within the boundary )

Mumbai – Malad west/ Goregaon

We need from international BPO

Shift – Candidian shift (Window – 5pm – 4am rotational off & rotational shift 5days working )


Notice period – need candidates who are immediate joiners or can join in 15 – 20days max ) or Notice period buyout is available.

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your Workforce Management Potential: Insight & Career Growth Guide


Real-time Workforce Management Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Workforce Management in India, India, highlighting market share and opportunities for professionals in Workforce Management roles.

41057 Jobs in India
41057
3595 Jobs in India
3595
Download Workforce Management Jobs Trends in India and India

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