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Urgent! Workforce Optimization Specialist Job Opening In Jaipur – Now Hiring beBeeWorkforce

Workforce Optimization Specialist



Job description

Job Description

A Workforce Management (WFM) supervisor plays a vital role in overseeing workforce planning and scheduling within an organization.

  • Key Skills and Qualifications:
  • Strong analytical skills to interpret data and make informed decisions.

  • Excellent communication and interpersonal skills to collaborate with team members.

  • Proficiency with workforce management software to streamline processes.

  • Understanding of labor laws and compliance requirements to ensure regulatory adherence.

  • Problem-solving and decision-making abilities to optimize productivity and service levels.

  • Proficiency with telephony routing solutions and Excel/Power BI for data analysis.

Responsibilities:

  1. Forecasting and Staffing:
  2. Analyze historical data to predict future call volume and develop staffing plans based on forecasted demand and business goals.

  3. Adjust staffinglevels based on real-time fluctuations in demand to maintain optimal workforce levels.

  4. Scheduling and Allocation:
  5. Create employeeschedules that alignwith forecasted demandand labor constraints to maximize efficiency.

  6. Optimize shift patterns to minimize costs and ensure adequatecoverage during peak periods.

  7. Performance Monitoring and Coaching:
  8. Monitor real-time adherence to schedules and performance metrics to identify areas for improvement.

  9. Provide coachingto employees to enhance their performance and achieve goals.

  10. Data Analysisand Reporting:
  11. Analyze workforce data to identifytrends and opportunities for optimization and generate reportson key performance indicators (KPIs).

  12. Presents data insights to management to inform decision-making and drive business growth.

  13. Compliance Management:
  14. Ensure compliance with labor laws and companypolicies regarding scheduling and overtime to prevent violations.


Required Skill Profession

Business Operations Specialists



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    Unlock Your Workforce Optimization Potential: Insight & Career Growth Guide