YASH Technologies - DevOps Engineer - Incident Management

<p><p><b>Job Description : </b><br/><br/> Experience required : 3-4 years.<br/><br/> As an Operations Specialist, you will be responsible for managing and supporting distributed solutions with a focus on reliability, scalability, and security.<br/><br/> Your role includes handling incident management processes, conducting root cause analysis (RCA), optimizing operational processes, and improving monitoring and observability.<br/><br/> You will collaborate with cross-functional teams to enhance CI/CD pipelines and operational workflows.<br/><br/> The ideal candidate should have experience in IT service management (ITSM), AWS cloud technologies, and process automation.<br/><br/><b>Key Responsibilities : </b><br/><br/> - Incident Management : Handle end-to-end incident processes, ensuring timely resolution, escalation, and clear communication.<br/><br/> - Problem Management & RCA : Perform in-depth Root Cause Analysis and drive long-term corrective actions.<br/><br/> - Operational Enhancements : Streamline workflows and introduce automation to improve efficiency and reliability.<br/><br/> - Monitoring & Observability : Define monitoring needs, set up alerts, and ensure proactive detection of issues.<br/><br/> - Runbook Management : Maintain and improve runbooks to standardize troubleshooting and routine tasks.<br/><br/> - Collaboration : Work with cross-functional teams to strengthen CI/CD pipelines and operational practices.<br/><br/> - DevOps Support : Contribute to adoption of AWS cloud services and DevOps principles in daily operations.<br/><br/><b>Education & Experience : </b><br/><br/> University degree in Information technology, engineering or equivalent.<br/><br/> - Overall : 46 years in IT operations, production support, or similar roles.<br/><br/> - Incident/Problem Management : At least 2+ years hands-on.<br/><br/> - Automation/Analytics/Monitoring : 12 years experience in process improvements or tooling.<br/><br/><b>Mandatory Skills : </b><br/><br/> - Incident Management : Proven experience owning and managing incident processes, ensuring timely resolution and escalation.<br/><br/> - Problem Management & RCA : Strong ability to conduct Root Cause Analysis (RCA), drive permanent fixes.<br/><br/> - Operational Workflow Optimization : Experience streamlining processes and introducing automation for efficiency.<br/><br/> - Data Analytics & Troubleshooting : Ability to analyze complex datasets, identify patterns, and troubleshoot effectively.<br/><br/> - Monitoring & Observability : Knowledge of monitoring tools, alerting mechanisms, and proactive issue detection.<br/><br/> - Soft Skills : Strong analytical mindset, clear communication, cross-team collaboration, ownership, and accountability.<br/><br/><b>Nice To Have : </b><br/><br/> - ServiceNow CSDM/CMDB : Familiarity with configuration data modeling and CMDB practices.<br/><br/> - AWS Cloud Services : Basic knowledge of AWS services relevant to Ops (EC2, S3, CloudWatch, IAM).<br/><br/> - CI/CD Concepts : Understanding of DevOps pipelines, deployments, and versioning.<br/><br/> - Automation Tools : Exposure to scripting (Python, Bash, PowerShell) or workflow automation tools.<br/><br/> - ITIL Practices : Awareness of ITIL principles for Incident, Problem, and Change Management.<br/></p><br/></p> (ref:hirist.tech)