Job Description
<p><p><b>Experience :</b> 5- 8 Years<br/><br/><b>Job Description :</b></p><p><p><b><br/></b></p><br/>- Analyze requirements and develop technical solutions aligning to Salesforce best practices.<br/><br/></p><p><br/>- Based on user requirements analysis, provide solutioning to customer which meets customer expectations.<br/><br/></p><p><br/>- Define optimal design and solution to client provided requirements.<br/><br/></p><p><br/>- Deliver customer requirements within agreed timelines and adhering to SLAs agreed.<br/><br/></p><p><br/>- Drive the team for delivery excellence.<br/><br/></p><p><br/>- Innovate via conceptualizing new tools and accelerators toward competency building activities.<br/><br/></p><p><br/>- Mentor and guide team members, providing support on project deliverables.<br/><br/></p><p><br/>- Prepare functional designs, system configuration, perform relevant testing and deployment of the designed, business solution.<br/><br/></p><p><br/>- Technically lead the team in Salesforce projects.<br/><br/><b>Required Technical/ Functional Competencies Development :</b></p><p><p><b><br/></b></p><br/>- Hands-on experience in APEX Coding, Integrations, Customizations, Development Certifications, Lightening UI Aura Development, LWC Development.<br/><br/><b>Sales Cloud :</b></p><p><p><b><br/></b></p><br/>- Hands-on experience in Configuring & customizing Sales Cloud modules : Salesforce Declaratives & Configurations, Account Management, Contract Management, Lead Management, Opportunity Management, Order Capture, Forecasting, Territory Management, Reports, Dashboards, Lightening UI Aura Development, LWC Development, CPQ.<br/><br/><b>Experience Cloud :</b></p><p><p><b><br/></b></p><br/>- Hands-on experience of Cloud Modules & Functionalities like : Salesforce Declaratives & Configurations, Salesforce Community/Portal Configurations, Partner &/or Customer Onboarding, Lead Management, Account Management, Opportunity Management, Case Management, Article & Content Management, Standard & Custom Template Usage, Reports, Dashboards, Integrations, Lightening UI Aura Development, LWC Development.<br/><br/></p><p><br/>- Completion of all Experience Cloud Trailheads & Badges.<br/><br/><b>Service Cloud :</b></p><p><p><b><br/></b></p><br/>- Hands-on experience in Configuring & customizing Service Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contact Management, Case Management, Web to Case, CTI Integration, Social Channels, Omnichannel, Entitlements & SLA Management, Article & Content Management, Reports, Dashboards, Integrations, Lightening UI Aura Development, LWC Development.<br/><br/><b>Any Industry Clouds :</b></p><p><p><b><br/></b></p><br/>- Hands-on experience in any Industry Cloud : B2B eCommerce, B2C eCommerce, Marketing Cloud (B2C Marketing), Pardot (B2B Marketing), Field Service Lightening/ServiceMax, HealthCloud, FinanceCloud, CPQ, Consumer goods Cloud etc.</p><p><br/><br/>- Completion of Trailheads & Badges for any of the Salesforce Industry Clouds.<br/><br/><b>Required Behavioral Competencies :</b></p><p><p><b><br/></b></p><br/>- Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team.<br/><br/><b>Collaboration :</b></p><p><p><b><br/></b></p><br/>- Shares information within team, participates in team activities, asks questions to understand other points of view.<br/><br/><b>Agility :</b></p><p><p><b><br/></b></p><br/>- Demonstrates readiness for change, asking questions and determining how changes could impact own work.<br/><br/><b>Customer Focus :</b></p><p><p><b><br/></b></p><br/>- Identifies trends and patterns emerging from customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations.<br/><br/><b>Communication :</b></p><p><p><b><br/></b></p><br/>- Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision.<br/><br/><b>Drives Results :</b></p><p><p><b><br/></b></p><br/>- Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets.<br/><br/></p><br/></p> (ref:hirist.tech)