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Urgent! Zendesk Specialist - Implementation & Configuration Job Opening In Hyderabad – Now Hiring Zyoin Group

Zendesk Specialist Implementation & Configuration



Job description

<p><p><b>Position :</b> Zendesk :</b> Hyderabad (4 Days Work from :</b> 7+ Type :</b> of the Job :</b> </p><p><br/></p><p>The Zendesk Specialist supports the execution of the platforms strategic roadmap by managing the implementation of workflows, maintaining platform functionality, and ensuring seamless integration of Autonomous AI Agent capabilities.

</p><p><br/></p><p>This role emphasizes operational excellence and user satisfaction through optimized configurations and responsive Responsibilities :</b></p><p><br/></p>Workflow Implementation :<br/><br/></p><p>- Configure and implement workflows as directed by the Zendesk Architect to meet business requirements.<br/><br/></p><p>- Leverage Autonomous AI Agent capabilities to enhance automation and agent productivity.<br/><br/></p><p>- Ensure workflows are efficient, maintainable, and aligned with platform standards.<br/><br/></p><p>Operational Excellence :<br/><br/></p><p>- Troubleshoot and resolve technical issues related to platform performance.<br/><br/></p><p>- Monitor daily operations of the Zendesk platform, addressing abnormalities promptly.<br/><br/></p><p>- Ensure integrations with third-party tools function reliably.<br/><br/></p><p>Collaboration and Training :<br/><br/></p><p>- Partner with the Zendesk Architect to understand strategic priorities and translate them into operational tasks.<br/><br/></p><p>- Train end-users and provide ongoing support to improve user experience and satisfaction.<br/><br/></p><p>Platform Optimization :<br/><br/></p><p>- Identify opportunities to improve platform performance and efficiency.<br/><br/></p><p>- Implement updates and improvements to ensure the platform remains aligned with best Skills and Qualifications :</b></p><p><br/></p>- Hands-on experience in configuring and implementing workflows in Zendesk.<br/><br/></p><p>- Familiarity with Zendesk Autonomous AI Agent functionalities.<br/><br/></p><p>- Strong problem-solving and troubleshooting abilities.<br/><br/></p><p>- Effective collaboration and training skills.</p><br/></p> (ref:hirist.tech)


Required Skill Profession

Computer Occupations



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