<p><p><b>Location:</b> Work From Home</p><p><b><br/></b></p><p><p><b>Job Summary</b></p><p><br/></p>We are seeking a highly skilled and experienced Senior Collaboration Tools Administrator to manage and optimize our enterprise-wide communication and collaboration platforms, with a primary focus on Zoom.
The ideal candidate will be a technical expert with a proven track record of administering a suite of tools, including Slack and LucidChart.
This role is crucial for ensuring the security, governance, and seamless operation of our digital workplace, driving user adoption, and providing expert-level Administration & Configuration :</b></p><p><p><br/></p>- Administer and maintain the enterprise Zoom environment, including account hierarchy, Zoom Rooms, and Webinar configurations, leveraging Zoom admin dashboards.<br/><br/></p><p>- Manage the user lifecycle, group policies, and retention rules across all collaboration platforms.<br/><br/></p><p>- Oversee the administration of Slack Enterprise Grid, including managing custom workflows (Slackbot, Workflow Builder) and app integrations.<br/><br/></p><p>- Govern the LucidChart/LucidSpark workspace, including licensing tiers, SSO integration, and collaborative template Governance & Compliance:</b></p><p><br/></p>- Implement and enforce data loss prevention (DLP) and other security configurations across all collaboration tools.<br/><br/></p><p>- Monitor and analyze audit logs to ensure compliance with company policies and regulatory requirements.<br/><br/></p><p>- Coordinate across IT, communications, and functional teams to enforce messaging, collaboration hygiene, and governance Training & Adoption :</b></p><p><br/></p>- Drive enterprise-wide adoption initiatives by crafting compelling enablement content and delivering live or recorded training sessions.<br/><br/></p><p>- Handle escalated incidents and provide 3rd-line support for complex issues related to collaboration tools.<br/><br/></p><p>- Monitor service performance and system health to proactively address potential & Coordination :</b></p><p><br/></p>- Create and maintain comprehensive documentation, including SOPs, runbooks, KB articles, onboarding decks, and policy guidelines.<br/><br/></p><p>- Serve as a key point of contact for vendor coordination and stakeholder Collaboration Platforms :</b></p><p><br/></p>- 5+ years of enterprise experience administering Slack, Zoom, and other collaboration tools.<br/><br/></p><p>- Zoom: Deep expertise in Zoom account hierarchy, Zoom Rooms, and Webinar configurations.<br/><br/></p><p>- Slack: Strong understanding of Slack Enterprise Grid architecture, custom workflows, app integrations, and security.<br/><br/></p><p>- LucidChart/LucidSpark: Familiarity with workspace controls, licensing, and & Administrative Expertise :</b></p><p><br/></p>- Proven experience managing user lifecycle, group policies, and audit logs.<br/><br/></p><p>- Strong background in implementing DLP and security configurations.<br/><br/></p><p>- Skilled in API integrations and leveraging automation capabilities within collaboration & Soft Skills :</b></p><p><br/></p>- Demonstrated success in driving enterprise-wide adoption initiatives.<br/><br/></p><p>- Strong documentation background with a focus on creating clear, actionable content.<br/><br/></p><p>- Exceptional skills in stakeholder management, incident handling, and service performance Skills :</b></p><p><br/></p>- Experience with other collaboration tools such as Microsoft Teams, WebEx, or Google Workspace.<br/><br/></p><p>- Scripting experience (PowerShell, Python) for automating administrative tasks.<br/><br/></p><p>- Knowledge of ITIL or other service management frameworks.<br/><br/></p><p>- Relevant professional certifications for collaboration platforms (e.g., Zoom Certified Administrator).</p><br/></p> (ref:hirist.tech)