Requirements
• Coordinates servicing Kingsgate Logistic’ clients by covering loads while interfacing with Account Managers, Customer Service. Specialists, and Track and Trace.
• Establish new carriers by obtaining all the necessary information from sales reps and carriers
• Handles a high volume of calls from our Carriers.
• Creates a close relationship with our Carriers.
• Ensures Carrier will provide time pick-up and delivery for clients and troubleshoots any issues that would prevent services form being provided in a timely manner.
• Verify with insurance expiration dates, liability insurance, and when necessary, additional insurance based on type of truck.
• Resolves any Carrier issues or concerns or issues.
• Ensure all carrier contract paperwork is complete and updated
• Ensure all load characteristics are communicated and acknowledged. Know what you are selling.
• Ensure proper tracking methods are applied to covered load.
• Updates Account Managers and Customer Service Representatives on problem loads, and what corrective actions have been implemented
• Manages and builds Carrier relationships.
• Creates opportunity to establish preferred carriers who can consistently cover many loads for multiple customer lanes.
• Coordinates and manages the most efficient loads to remain cost effective.
• Emphasis on customer requirements such equipment type, temp settings, locations etc.
• Promotes and achieves company profit margin and goal initiatives.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Protects organization reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential.
• Updates and maintains carrier profile information within McLeod database.
• Ensures proper data entry and systems management to support to the various systems (order entry, routing & dispatching, and/or traffic coordination).
• Updates job knowledge by participating in educational opportunities.
• Other duties as assigned.
• Coordinates servicing Kingsgate Logistic’ clients by covering loads while interfacing with Account Managers, Customer Service. Specialists, and Track and Trace. • Establish new carriers by obtaining all the necessary information from sales reps and carriers • Handles a high volume of calls from our Carriers. • Creates a close relationship with our Carriers. • Ensures Carrier will provide time pick-up and delivery for clients and troubleshoots any issues that would prevent services form being provided in a timely manner. • Verify with insurance expiration dates, liability insurance, and when necessary, additional insurance based on type of truck. • Resolves any Carrier issues or concerns or issues. • Ensure all carrier contract paperwork is complete and updated • Ensure all load characteristics are communicated and acknowledged. Know what you are selling. • Ensure proper tracking methods are applied to covered load. • Updates Account Managers and Customer Service Representatives on problem loads, and what corrective actions have been implemented • Manages and builds Carrier relationships. • Creates opportunity to establish preferred carriers who can consistently cover many loads for multiple customer lanes. • Coordinates and manages the most efficient loads to remain cost effective. • Emphasis on customer requirements such equipment type, temp settings, locations etc. • Promotes and achieves company profit margin and goal initiatives. • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. • Protects organization reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential. • Updates and maintains carrier profile information within McLeod database. • Ensures proper data entry and systems management to support to the various systems (order entry, routing & dispatching, and/or traffic coordination). • Updates job knowledge by participating in educational opportunities. • Other duties as assigned.