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IT Support Technician Job Opening In India, India – Now Hiring Sharp Brains


Job description

Position: Deskside Support - L1 Suppor

Working Hours: Business Working Hours (On-Site)

Contract Duration: 01 - Year

Contract Type: B2B - Freelancing

Compensation: $ 25 Per Day

Location: Chennai, Tamil Nadu, India


Scope of Work

  • Maintain daily IT operations in Customer-owned locationsto serve users’ IT needs.
  • Provide hands & feet support for Servers or Networking activities as required the specified location/facilities
  • Support manufacturing-related IT equipmentand applications as per SOP provided.
  • Assist the remote party with resolution by performing physicalactivity under direction(e.G. Customer Network Team).
  • Assistance with hardware break/fixes and vendor management (coordinating and ensuring service delivery)
  • Installation, Move,Add, and Change (IMAC) of Customer IT Assets
  • VIP Support - generally involves providing tailored and proactive IT support to the VIP targeted and ensuringthey feel comfortable with the audio-visual equipment and peripherals being used.
  • Support conference rooms, telepresence, network, internet, and voice servicesand equipment (ex: audio/video, networking, and unified communications)
  • Management of non-PC IT equipment - maintain asset lists for non-PC devices,such as servers, printers, and phones.

    Respond to customers’ requests for updates under the instructions and guidance of BH.
  • Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT.

    Receive goods using customer sourcing systems and following customer business policy & procedures.
  • Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations.

    customerwill provide specifictraining and instruction if needed.
  • Mobile Phone Support — Triage, asset Management, Configuration and Support as required.
  • Support for special events (Internal and External), recurring meetings, or afterhours will be required on T&M chargeable basis
  • Be responsible for H&Easpects, collaborate with Desktop relatedinfrastructure projects, OT networks, security and other systems under the guidance of end customer technical teams.
  • The ability to speak English and the local language(basic).

Key responsibilities of the Engineer

  • Responds to and diagnoses complex hardware, softwareand network incidents under general supervision.
  • Prioritize and resolve customerand other team issues as soon as possible.
  • Ensure that incidents and requests are handled accordingto customer PriorityMetrics.

    As needed, escalate tickets.
  • Comply with all IT service processes, procedures, and work instructions set by Customer, including its Code of Conduct and core values.
  • Participates activelyin projects as assigned.
  • Perform Over Time duties when necessary(Pre-approved by CustomerTeam Leader)

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your IT Support Potential: Insight & Career Growth Guide


Real-time IT Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Support in India, India, highlighting market share and opportunities for professionals in IT Support roles.

85581 Jobs in India
85581
6925 Jobs in India
6925
Download It Support Jobs Trends in India and India

Are You Looking for IT Support Technician Job?

Great news! is currently hiring and seeking a IT Support Technician to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sharp Brains adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for IT Support Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Sharp Brains interview tips for IT Support Technician

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Before the Interview:

Research: Learn about the Sharp Brains's mission, values, products, and the specific job requirements and get further information about

Other Openings

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Final Thought:

To prepare for your IT Support Technician interview at Sharp Brains, research the company, understand the job requirements, and practice common interview questions.

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By following these tips, you can increase your chances of making a positive impression and landing the job!

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