Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: NeoSoft Java Support /Application Support.
India Jobs Expertini

Urgent! NeoSoft - Java Support /Application Support Job Opening In New Delhi – Now Hiring Nexthire

NeoSoft Java Support /Application Support



Job description

Location-Delhi

Exp-8+Years

Job Description

Designation : Tech Lead

Location : Connaught place Delhi

Working days ; All bank working days

 Role of Java Support /Application Support:

Mandatory Skills (Exp 8 yrs to 12yrs Java Support /Application Support role)

- Have handled Application Support (Banking) with hands on Incident

- Management / Escalation procedures / Working with multiple Vendors.

- Reporting and Tracking of Issues/Ageing/Resolution.

- Strong Interpersonal skills.

- Process oriented Individual.

- Capability to work with multiple application/infra teams on tracking/resolving issues and documenting Root cause.

- Mentor junior folks on incident handling.

- Identify patterns of repeat issues and work with teams on resolution.

- Manage & Track Change control for Infra/Application.

- Participate in Change Control Board and Manage inter application dependencies

- Monitor and track availability of services.

- Coordinate and document DR Dills

- Work with teams in Documenting Operational procedures

- Manage and Handle workload of L1/L2/L3 Teams.

Supplementary Skills

* Vendor resource management

* Exposure to Retail/Corporate Banking functionality

Role:

Result-oriented professional with over 11 years of rich experience in Production Support, IT Support, Process improvement and People Management, LOS/LMS, Payment Gateway, POS, Cards , Wallet, Fintech & MSME Lending , BNPL.

Success in leading end-to-end perfection across Incident, Configuration, Service, Problem, Escalation & Project Management with excellent in managing issues that could impact end-to-end delivery operations, performing root-cause analysis for remedying technical difficulties and providing leadership/ direction

Skilled in concepts of end-to-end project planning & implementation which includes scope management, activity sequencing, cost estimation, risk analysis, quality mgmt.

and so on

Performance-driven professional with proven excellence in stakeholder management; set up project delivery strategy, operations readiness & internal controls in the organization

Keen customer-centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scores

Capable in managing, leading & training teams for running successful process operations & experience of developing procedures, service standards for business excellence


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your NeoSoft Java Potential: Insight & Career Growth Guide