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Urgent! Project Manager Salsforce with a Leading NBFC Job Opening In Gurugram – Now Hiring Skill Ventory

Project Manager Salsforce with a Leading NBFC



Job description

Roles and Responsibilities

Managing cross functional business teams/stakeholders for IT requirements
Preparation of business requirement (BRD) & SRS (software requirement specification)
documentation for all IT initiatives interacting with business.
Manage all process & design related queries raised from implementation (Vendor) partners from IT
angle.
Propose design and architecture after doing a gap analysis of different salesforce applications for
Sales & Service Journey via all channels like digital, mobile-app, email, walk-in, website, IVR.

etc.

for
B2B & B2C user journeys.
Transforming IT strategy & plans to project execution & management till production go live & post
go-live support.
Liaise with testing team & business team to get test cases prepared & conclude UAT testing
Manage change management process for respective applications.
Work on configuration and customization of Salesforce based business processes for LOS & Servicing.
Completing the due diligence of proposed new application/system changes.
Prepare the CBA liaising with management team & IT-plan.
Working as L-2 production support team & all bug closures reported in production which requires
code changes.
Development & configuration of all new report requests coming from business end.
Single point of contact for all tech related application queries corresponding to a product-PAN India.
All responsibilitiesshould be performedas per theCompany Values andguidelines mentioned in the
Company policies,as applicable and within the parameters of Company Code of Conduct.


Required Skill Profession

Business Operations Specialists



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