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Senior Support Engineer - Ticketing System Job Opening In Bengaluru – Now Hiring US Tech Solutions Pvt Ltd


Job description

<p><p><b>About the job :</b></p><p><p><b><br/></b></p>- Providing technical support to clients by identifying and resolving hardware or software issues<br/><br/></p><p>- Monitoring network activity and identifying performance issues that may need to be addressed by IT support staff<br/><br/></p><p>- Coordinating and participating in team meetings to discuss new technology initiatives<br/><br/></p><p>- Installing, configuring, and troubleshooting computer hardware components such as </p><p>processors, memory, and hard drives<br/><br/></p><p>- Analyzing data from logs and other sources to identify and resolve problems with computer networks or applications<br/><br/></p><p>- Designing or updating computer networks or operating systems to improve performance or </p><p>functionality<br/><br/></p><p>- Maintaining documentation of all actions taken during the troubleshooting process<br/><br/></p><p>- Determining the cause of problems and suggesting solutions for problems related to computer hardware or software<br/><br/></p><p>- Developing plans for disaster recovery in case of system failure or data corruption<br/><br/></p><p>- Work closely with all levels of customer and external engineers and management on the most </p><p>complex problems<br/><br/></p><p>- Prioritize workload and advance technical problems where appropriate to the next level of expertise</p><p><br/>- Effectively prioritize and manage personal list of outstanding customer queries<br/><br/></p><p>- Utilize ticketing system to track all support calls<br/><br/></p><p>- Manage workload efficiently while being able to resolve time-critical situations professionally<br/><br/></p><p>- Analyze business requirements for applications and customer deliverables<br/><br/><b>JD for CD :</b></p><p><br/></p><p>- While providing production support should be involved working closely with development </p><p>team to develop, design solutions</p><p><br/></p><p>- Based on in depth analysis of the requirements design, develop and deploy high performance </p><p>and scalable applications in the area of TV and entertainment guidance<br/><br/></p><p>- Provide in depth technical support to Production applications to ensure timely deliveries to </p><p>customers in accordance with Service Level Agreements<br/><br/></p><p>- Participate in On Call Application Production Support based on rotation<br/><br/></p><p>- Familiarity with C# / C++ programming experience required<br/><br/><p><b>Desired Skills and Experience : </b>C#, C++</p></p><br/></p> (ref:hirist.tech)

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Senior Support Potential: Insight & Career Growth Guide


Real-time Senior Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Senior Support in Bengaluru, India, highlighting market share and opportunities for professionals in Senior Support roles.

454229 Jobs in India
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Are You Looking for Senior Support Engineer Ticketing System Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at US Tech Solutions Pvt Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Senior Support Engineer Ticketing System Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Senior Support Engineer Ticketing System?

Key qualifications for Senior Support Engineer Ticketing System typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Senior Support Engineer Ticketing System Job Success

US Tech Solutions Pvt Ltd interview tips for Senior Support Engineer   Ticketing System

Here are some tips to help you prepare for and ace your Senior Support Engineer Ticketing System job interview:

Before the Interview:

Research: Learn about the US Tech Solutions Pvt Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Be Yourself: Let your personality shine through while maintaining professionalism.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Senior Support Engineer Ticketing System interview at US Tech Solutions Pvt Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the US Tech Solutions Pvt Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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