Software Engineer II (Frontend / Fullstack)

Job description

Job Description

Software Engineer (Frontend or Fullstack) – Change Management

Location: Pune, India - Hybrid | Full-Time

Join Zendesk and Shape the Future of IT Service Management

Zendesk is building a next-generation IT Service Management (ITSM) platform to help organisations streamline internal operations, modernise IT workflows, and enhance service delivery across the enterprise.

As part of this initiative, we are assembling a new Change Management team that will design, build, and evolve the change request and approval framework that drives IT process reliability and compliance.

We are seeking a Software Engineer (Frontend or Full-stack) to join this growing team and help build engaging, performant interfaces for change request workflows.

You’ll work closely with cross-functional partners to deliver user-friendly features that meet the needs of enterprise IT teams.

This is a great opportunity for engineers who want to grow their frontend and platform development skills while contributing to a new product area with real impact.

What You’ll Do

Develop and Deliver Exceptional Front-End Experiences

• Work closely with Designers and Product Managers to create engaging, user-friendly experiences for service catalog admins.
  
  

• Implement responsive and accessible UI components, ensuring a seamless experience across different devices and screen sizes.
  
  

• Optimize front-end performance, load times, and API interactions to provide a fast, efficient user experience.
  
  

• Contribute to the evolution of Zendesk’s front-end architecture, improving maintainability, modularity, and developer experience.
  
  

Collaborate and Grow as an Engineer

• Work with backend engineers to integrate GraphQL and REST APIs, ensuring smooth data flow and efficient state management.
  
  

• Participate in code reviews, sharing constructive feedback and learning from teammates.
  
  

• Contribute to technical discussions, system design reviews, and UI/UX improvement initiatives.
  
  

• Help maintain up-to-date and accurate front-end documentation.
  
  

• Participate in agile development processes, helping improve team efficiency and delivery speed.
  
  

Contribute to a High-Performing Engineering Culture

• Stay up to date with best practices in structured service catalog architectures.
  
  

• Advocate for clean, maintainable, and scalable front-end code.
  
  

• Gain exposure to real-world front-end challenges at an enterprise scale.
  
  

• Participate in on-call rotations after an initial training period, helping maintain the reliability of our front-end services.
  
  

What We’re Looking For

Required Qualifications

• 2+ years of professional experience in software development, focusing on structured service catalog modeling or automation-driven workflows.
  
  

• Strong proficiency in JavaScript and TypeScript, with experience using React and Redux.
  
  

• Understanding of GraphQL and REST APIs, and how to efficiently consume data from backend services.
  
  

• Experience with modern front-end build tools such as Webpack, Babel, and Vite.
  
  

• Familiarity with component-based architecture and front-end state management patterns.
  
  

• Passion for building accessible, performant, and user-friendly applications.
  
  

• Strong problem-solving skills and a willingness to learn and take on new challenges.
  
  

• Excellent communication skills, with the ability to work effectively in a team environment.
  
  

Preferred Qualifications

• Experience working on enterprise service catalog platforms, ITSM, or structured request management solutions.
  
  

• Familiarity with front-end testing frameworks such as Jest, Cypress, or React Testing Library.
  
  

• Exposure to backend technologies such as Ruby on Rails (for full-stack candidates).
  
  

• Prior experience working with design systems and component libraries.
  
  

• Experience in HR Service Management (HRSM), IT Asset Management (ITAM), or Employee Service software is a plus.
  
  

Tech Stack You’ll Work With

• Backend: Ruby, Ruby on Rails, MySQL

• Frontend: JavaScript, TypeScript, React, Redux, GraphQL

• DevOps & Monitoring: DataDog, CI/CD tools

• Cloud & Infrastructure: AWS, Kubernetes (nice-to-have)

Why You Should Apply

• Be part of Zendesk’s future.
  
  The Employee Service business is a key strategic priority with strong investment and executive support.
  
  

• Work on impactful projects.
  
  Help organizations streamline service requests and automate fulfillment.
  
  

• Grow your career.
  
  Learn from experienced engineers and contribute to a fast-growing product.
  
  

• Develop at scale.
  
  Work with modern technologies on a high-scale, enterprise-grade platform.
  
  

• Enjoy flexibility.
  
  Hybrid-friendly culture with strong work-life balance.
  
  

Ready to Build the Future of IT Service Management?

We’d love to hear from you.

Apply now and help us shape the future of customer experience.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.

This role must attend our local office for part of the week.

The specific in-office schedule is to be determined by the hiring manager.

Required Skill Profession

Other General