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Urgent! Software Support Specialist for Web/Mobile Applications Job Opening In Salem – Now Hiring beBeeTechnicalSupport

Software Support Specialist for Web/Mobile Applications



Job description

Job Overview

We are seeking a skilled Software Support Specialist to join our team.

In this role, you will provide technical support to internal and external users, including customer service teams, clients, and partners.

Key Responsibilities

  • Provide timely and accurate technical support to customers via various communication channels
  • Work closely with the Engineering department to debug and resolve software technical issues
  • Communicate and coordinate feedback and inputs to the development team
  • Assist the QA lead with quality assurance activities
  • Troubleshoot technical issues with minimal support from the development team
  • Propose workarounds to customers when fixes are not immediately available
  • Follow up with clients to ensure issues are resolved
  • Support the roll-out of new applications
  • Develop procedural documentation to support customer support processes
  • Manage multiple cases simultaneously
  • Evaluate and test new releases
  • Contribute to process improvements by proposing new ideas and solutions

Requirements

  • Technical knowledge of web and mobile applications
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Experience with quality assurance processes

What We Offer

  • A dynamic and supportive work environment
  • Ongoing training and professional development opportunities
  • The chance to work on exciting projects and contribute to process improvements


Required Skill Profession

Other General



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