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Urgent! Technical Services – Product Support & Troubleshooting For EV OEM Job Opening In Kolkata – Now Hiring Skill Ventory
Roles and Responsibilities
Technical Services – Post Launch Support & Troubleshooting is very critical to handle ‘LIVE’ escalated technical issues.
They need to be channelized properly as special report/feedback to Research & Development (R&D) through Central Quality Assurance (CQA).
Also such technical reports are after-effect of exhaustive troubleshooting, which has to be handled and guided.
Service Executives (Dealer) escalate technical issues to Territory Manager-Service who in turn seeks guidance from this profile.
Responsibilities
P - Productivity: Optimum productivity to deal with Product issues and resolution of escalations
Product escalations to be supported with resolutions.
Any other New Model escalations tyo be supported with resolutions
Q - Quality: PFR draft creation for product improvement.
Ensuring post cut-off part failure intimation, and coordination with backend for production vehicles
%age of Launched Model Product Failure Report (PFR).
Proper feedback to be shared with Research & Development (R&D) through Central Quality Assurance (CQA) with evidence and analysis of new issues.
%age of New Model.
Proper feedback to be shared with R&D through CQA with evidence and analysis of new issues.
Individual technical issues and analysis along with Service executive to boost the technical understanding about the issues.
C - Cost: Warranty Parts replacement with technical analysis and proper root cause.
Field fix tag on problematic vehicles to reduce the cost to company and monitoring for speedy replacement in field vehicles
Keep Debit to Dealers under control for Warranty Replacements
S - Safety: Create Safe environment in Dealerships
Ensure Safety Audit is followed once in all workshops by Territory Managers
Skills and capabilities required to execute the role
Desired Candidate Profile
Candidate Must be an expert in Electric Vehicle technology to identify the faults in shortest Turn Around Time (TAT)✨ Smart • Intelligent • Private • Secure
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Unlock Your Technical Services Potential: Insight & Career Growth Guide
Real-time Technical Services Jobs Trends in Kolkata, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Services in Kolkata, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 113523 jobs in India and 945 jobs in Kolkata. This comprehensive analysis highlights market share and opportunities for professionals in Technical Services roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Skill Ventory is currently hiring and seeking a Technical Services – Product Support & Troubleshooting For EV OEM to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Skill Ventory adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Services – Product Support & Troubleshooting For EV OEM Jobs India varies, but the pay scale is rated "Standard" in Kolkata. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Services – Product Support & Troubleshooting For EV OEM typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Technical Services – Product Support & Troubleshooting For EV OEM interview at Skill Ventory, research the company, understand the job requirements, and practice common interview questions.
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