• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
India Jobs Expertini

Technical Services – Product Support & Troubleshooting For EV OEM Job Opening In Kolkata – Now Hiring Skill Ventory


Job description

Roles and Responsibilities

Technical Services – Post Launch Support & Troubleshooting is very critical to handle ‘LIVE’ escalated technical issues.

They need to be channelized properly as special report/feedback to Research & Development (R&D) through Central Quality Assurance (CQA).

Also such technical reports are after-effect of exhaustive troubleshooting, which has to be handled and guided.

Service Executives (Dealer) escalate technical issues to Territory Manager-Service who in turn seeks guidance from this profile.

Responsibilities

P - Productivity: Optimum productivity to deal with Product issues and resolution of escalations

Product escalations to be supported with resolutions.

Any other New Model escalations tyo be supported with resolutions

Q - Quality: PFR draft creation for product improvement.

Ensuring post cut-off part failure intimation, and coordination with backend for production vehicles

%age of Launched Model Product Failure Report (PFR).

Proper feedback to be shared with Research & Development (R&D) through Central Quality Assurance (CQA) with evidence and analysis of new issues.

%age of New Model.

Proper feedback to be shared with R&D through CQA with evidence and analysis of new issues.

Individual technical issues and analysis along with Service executive to boost the technical understanding about the issues.

C - Cost: Warranty Parts replacement with technical analysis and proper root cause.

Field fix tag on problematic vehicles to reduce the cost to company and monitoring for speedy replacement in field vehicles

Keep Debit to Dealers under control for Warranty Replacements

S - Safety: Create Safe environment in Dealerships

Ensure Safety Audit is followed once in all workshops by Territory Managers

Skills and capabilities required to execute the role

  • Electrical and Electronics of eV vehicle
  • DMS for flow of Failure reports/ Job Cards/ Repeat complaints/ Revisits/ Dealer Debits.

    SAP for Part /Failure/ Warranty tracking/ Dealer Debits
  • Excel for Reporting
  • Field Fix Management experience in Field Service.
  • Awareness of safe workshop electrical practices for Workshop
  • Identification of chronic and critical service issues and proper channel escalation
  • Good Drafting skills for technical documentation
  • Chassis No./ Vendor part No. basic identification
  • Basic Finance knowledge for Finance.

  • Desired Candidate Profile

    Candidate Must be an expert in Electric Vehicle technology to identify the faults in shortest Turn Around Time (TAT)
    Ability to handle Vendor and Technical written communication in line with policies.
    Must be tech Savvy to handle technology of Dealer Management System (DMS), SAP, etc.

    Required Skill Profession

    Operations Specialties Managers


    • Job Details

    Related Jobs

    Skill Ventory hiring Technical Services – Product Support & Troubleshooting For EV OEM Job in Indore, Madhya Pradesh, India
    Skill Ventory
    Indore, Madhya Pradesh, India
    Brainwork TechnoSolutions Pvt. Ltd hiring Technical Support Engineer - Troubleshooting Job in Delhi Division, Delhi, India
    Brainwork TechnoSolutions Pvt. Ltd
    Delhi Division, Delhi, India
    Infosys Finacle hiring Product Technical Lead – Ev Job in Bengaluru, Karnataka, India
    Infosys Finacle
    Bengaluru, Karnataka, India
    Skill Ventory hiring EV Drivetrain Architect_For a leading OEM Job in Jaipur, Rajasthan, India
    Skill Ventory
    Jaipur, Rajasthan, India
    Infosys Finacle hiring Technical Product Manager - EV Solutions Job in Bengaluru, Karnataka, India
    Infosys Finacle
    Bengaluru, Karnataka, India
    Skill Ventory hiring Experience Centre Manager (EV) For a leading Automotive OEM Job in Bengaluru, Karnataka, India
    Skill Ventory
    Bengaluru, Karnataka, India
    Skill Ventory hiring EV Charging - Operations & Maintenance For a leading Auto OEM Job in Bengaluru, Karnataka, India
    Skill Ventory
    Bengaluru, Karnataka, India
    Skill Ventory hiring CFD Simulation Manager For a leading Auto EV OEM Job in Bengaluru, Karnataka, India
    Skill Ventory
    Bengaluru, Karnataka, India
    Tata Motors hiring EV - Product Specialist Job in Bhubaneswar, Odisha, India
    Tata Motors
    Bhubaneswar, Odisha, India
    Tata Motors hiring EV - Product Specialist Job in Bengaluru, Karnataka, India
    Tata Motors
    Bengaluru, Karnataka, India
    Tata Motors hiring EV - Product Specialist Job in Kochi, Kerala, India
    Tata Motors
    Kochi, Kerala, India
    Tata Motors hiring EV - Product Specialist Job in Chennai, Tamil Nadu, India
    Tata Motors
    Chennai, Tamil Nadu, India
    Tata Motors hiring EV - Product Specialist Job in Kochi, Kerala, India
    Tata Motors
    Kochi, Kerala, India
    Pyxidia Techlab LLP hiring Application Support Specialist - Troubleshooting Job in Bengaluru, Karnataka, India
    Pyxidia Techlab LLP
    Bengaluru, Karnataka, India
    Koyo Consulting hiring IT Support Engineer - Troubleshooting Job in Chennai, Tamil Nadu, India
    Koyo Consulting
    Chennai, Tamil Nadu, India
    Koyo Consulting hiring IT Support Specialist - Troubleshooting Job in Heritage Town, Puducherry, India
    Koyo Consulting
    Heritage Town, Puducherry, India
    ABI Health hiring Application Support Engineer - Troubleshooting Job in Bengaluru, Karnataka, India
    ABI Health
    Bengaluru, Karnataka, India
    Skill Ventory hiring EV Testing & Validation_For a leading Automotive OEM Job in Pune, Maharashtra, India
    Skill Ventory
    Pune, Maharashtra, India
    MSX International hiring EV Technical Instructor Job in Bengaluru, Karnataka, India
    MSX International
    Bengaluru, Karnataka, India
    Confidential hiring Helpdesk Associate - Technical Troubleshooting Job in Noida, Uttar Pradesh, India
    Confidential
    Noida, Uttar Pradesh, India
    NTT America, Inc. hiring Helpdesk Associate - Technical Troubleshooting Job in Bangalore, India, India
    NTT America, Inc.
    Bangalore, India, India
    NTT America, Inc. hiring Helpdesk Associate - Technical Troubleshooting Job in Bangalore, India, India
    NTT America, Inc.
    Bangalore, India, India
    NTT America, Inc. hiring Helpdesk Associate - Technical Troubleshooting Job in Bangalore, India, India
    NTT America, Inc.
    Bangalore, India, India
    NTT DATA North America hiring Helpdesk Associate - Technical Troubleshooting Job in Bangalore, India, India
    NTT DATA North America
    Bangalore, India, India
    NTT DATA North America hiring Helpdesk Associate - Technical Troubleshooting Job in Bangalore, India, India
    NTT DATA North America
    Bangalore, India, India
    NTT DATA North America hiring Helpdesk Associate - Technical Troubleshooting Job in Bangalore, India, India
    NTT DATA North America
    Bangalore, India, India
    Alchemy Techsol India Pvt Ltd hiring Associate/Technical Support & Development Engineer - Troubleshooting Job in Bengaluru, Karnataka, India
    Alchemy Techsol India Pvt Ltd
    Bengaluru, Karnataka, India
    Alchemy Techsol India Pvt Ltd hiring Associate/Technical Support & Development Engineer - Troubleshooting Job in Hyderabad, Telangana, India
    Alchemy Techsol India Pvt Ltd
    Hyderabad, Telangana, India
    FxConsulting hiring Application Support Engineer - Troubleshooting Tools Job in Bengaluru, Karnataka, India
    FxConsulting
    Bengaluru, Karnataka, India

    Unlock Your Technical Services Potential: Insight & Career Growth Guide


    Real-time Technical Services Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Services in Kolkata, India, highlighting market share and opportunities for professionals in Technical Services roles.

    101682 Jobs in India
    101682
    843 Jobs in Kolkata
    843
    Download Technical Services Jobs Trends in Kolkata and India

    Are You Looking for Technical Services – Product Support & Troubleshooting For EV OEM Job?

    Great news! is currently hiring and seeking a Technical Services – Product Support & Troubleshooting For EV OEM to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Skill Ventory adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying India laws and regulations

    What Is the Average Salary Range for Technical Services – Product Support & Troubleshooting For EV OEM Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Kolkata. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Technical Services – Product Support & Troubleshooting For EV OEM?

    Key qualifications for Technical Services – Product Support & Troubleshooting For EV OEM typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Technical Services – Product Support & Troubleshooting For EV OEM?

    To improve your chances of getting hired for Technical Services – Product Support & Troubleshooting For EV OEM, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Technical Services – Product Support & Troubleshooting For EV OEM Job Success

    Skill Ventory interview tips for Technical Services – Product Support & Troubleshooting For EV OEM

    Here are some tips to help you prepare for and ace your Technical Services – Product Support & Troubleshooting For EV OEM job interview:

    Before the Interview:

    Research: Learn about the Skill Ventory's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Technical Services – Product Support & Troubleshooting For EV OEM interview at Skill Ventory, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Skill Ventory's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Technical Services – Product Support & Troubleshooting For EV OEM Positions

    Setting up job alerts for Technical Services – Product Support & Troubleshooting For EV OEM is easy with India Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!