Role- System Engineer and Senior System Engineer- Technical Support (This is a voice process which includes- live calls, chats, emails, etc.)Experience: 2-8 YearsLocation- Gurugram Mode – WFH for now, ( Hybrid- 2 days office if required in future)Timings : 5.5 days working (alternate Saturday off)Responsibility: Providing technical assistance and support to customers users over live calls, chats, Emails etcInbound & Outbound ProcessRotational shift : (Day shift 6-3, UK Shift 2-11, Night : 6-4, Night 10-7)Employer: IGT Solutions Pvt Ltd. (Previously InterGlobe Technologies)Type of Employment: Fulltime Mandate Skillset : IT service desk, Excellent com skills, Active Directory, Printers, ITIL, ITSM, P1 bridge, Server network desktop supportJob Description: Account management, ITSM Tool expertise, ServiceNow basis knowledge, ITIL Knowledge, AD & Citrix, Basic windows desktop and server knowledge, Desktop Management, Networking (awareness and basic knowledge). Experience in DNS, DHCP, Active Directory is requiredOther Skills : OSI model DNS DHCP IP address types and classes Networking Basics DHCP reservation Active directory- basic knowledge Network printer configuration Performance monitor BSOD BIOS Event Viewer Classes in IP address Ranges in classes Information carried out by IP address Protocol Use of DHCPJob Detail:The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.Account management, ITSM Tool expertise, ServiceNow basis knowledge, ITIL Knowledge, AD & Citrix, Basic windows desktop and server knowledge, Desktop Management, Networking (awareness and basic knowledge). Experience in DNS, DHCP, Active Directory is required.ResponsibilitiesReproduce customer environment and run testsManage and address electronic tickets efficientlyLiaise between sales team, customer success team, and customers to properly address customer problemsTroubleshoot and configure software and hardwareMandate Skills :IT service deskITILITSMServer network desktop supportActive DirectoryPrintersP1 bridgeQualifications2+ years' of technical support experienceCustomer service orientedStrong written and verbal and troubleshooting skillsExcellent communication skillsIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.